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Operations Manager, Client & Case Management; Mon–Fri

Job in Victoria, BC, B8P, Canada
Listing for: Bc-Family-Maintenance-Agency
Full Time position
Listed on 2026-10-07
Job specializations:
  • Management
    Operations Management, Project & Program Management, General Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 82000 - 117000 CAD Yearly CAD 82000.00 117000.00 YEAR
Job Description & How to Apply Below
Position: Operations Manager, Client & Case Management (Mon–Fri)

The BC Family Maintenance Agency (BCFMA) is seeking a Manager, Client and Case Management Services to lead the Victoria office. You will oversee a client services team, drive performance, and ensure alignment with service plans, policies and labour relations requirements.

Reporting to the Director, Client Services and Operations, you will develop operational plans, coach staff, handle escalations, and monitor program effectiveness while fostering equity, reconciliation and high-quality client

As a Operations Manager, Client & Case Management (Mon–Fri), you will play an important part at Bc-Family-Maintenance-Agency in Victoria, Capital Regional District, Canada.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Operations Manager, Client & Case Management (Mon–Fri) role in the description above.

We appreciate your interest in this position.

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