Assistant Manager, and Support Services ARC

Position: Assistant Manager, Housing and Support Services ARC
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary

The ARC Assistant Manager of Housing and Support Services (HSS) Department provides employee supervision and oversight within the HSS Department to ensure staff and management have the resources available to better the lives of others. The incumbent will represent and apply the general philosophies and policies of the ARC to staff, clients, visitors, and other agencies, while assisting the ARC Housing and Support Services Department Manager in completion of assignments.

The successful candidate will work to ensure that the ARC Program Department endlessly promotes the dignity and respect of the people we serve.

Program Participants of The Salvation Army ARC program are adult men who have experienced / are experiencing homelessness / addiction / mental illness. Experience working in this field is an asset.

This position reports to the ARC HSS Program Manager.

RESPONSIBILITIES:
1. Management Support Report to and support ARC HSS Manager through all operational areas of ARC.Urgent situations arise that require the Assistant Program Manager to attend to the ARC without notice. It is imperative that that Assistant Manager be flexible and willing to meet urgent / emergency needs including last minute shift coverage.

Create a safe, welcoming, and calming environment for everyone entering our facility. Stay observant of the environment and provide calming intervention as required to ensure the safety of everyone and policies are being respected.
2. Staffing Performs quality control of required documentation of all staff including caseworkers

Assists Program Manager overseeing and facilitating training and orientation of new staff:

Assists Program Manager establishing and implementing annual staff training and development plan, ensuring all staff obtain ongoing training required to achieve, maintain, and strengthen the level of skills, abilities, and competencies essential to their assigned duties and responsibilities.

Assists ARC Program Manager to hire, train, and recruit personnel, volunteers, co-op and Practicum Students.

Assist ARC Program Manager in reviewing personnel requirements

In coordination with Human Relations Coordinator and Volunteer Coordinator, recruits’ staff and volunteers by attending and conducting information sessions / community engagement opportunities/presentations at Universities and Colleges, hiring fairs and other recruitment events and opportunities.
3. Supervision:

Directly supervise ARC HSS Support Workers.

Ability to set targets, analyses data easily, identify trends and act to improve employee performance.

Maintain a professional yet compassionate relationship with staff and clients.

Attends functions and events bringing awareness to ARC services / programs and establishes necessary linkages: (career fairs; college / universities; staff recruiting drives etc).Performs quality control on reports to maintain contractual…