Assistant Manager, Auto Service Centre

** Why BCAA?
** Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring an
** Assistant Manager, Auto Service Centre
** to join our Automotive team. In this role, you will partner with the Service Manager to lead a high-performing team, deliver exceptional customer experiences, support operational excellence, and help drive business performance. You'll play a key role in building team engagement, maintaining a strong safety culture, and ensuring BCAA continues to be the most trusted organization in automotive repair.
** Who You Are
** You’re a hands-on leader who thrives in a fast-paced automotive environment. You enjoy coaching and developing people, creating exceptional customer experiences, and helping teams achieve business goals.  You bring a customer-first mindset, strong leadership skills, and the ability to balance operational priorities while supporting both team members and customers. You’re energized by building high-performing teams, driving results, and creating a safe, engaging workplace where people can do their best work.  

## What You'll Do
* Partner with the Service Manager to lead the day-to-day operations of an Auto Service Centre.
* Coach, develop, and motivate a high-performing team while fostering an engaged and positive workplace culture.
* Support recruitment, onboarding, performance management, succession planning, and employee development initiatives.
* Champion a strong safety culture by ensuring compliance with health and safety policies, leading safety meetings, and promoting safe work practices.
* Deliver an exceptional customer experience by managing workflow, addressing customer concerns, supporting service standards, and resolving escalations.
* Help drive achievement of revenue, productivity, profitability, and customer satisfaction targets.
* Support execution of business plans, budgets, marketing initiatives, and operational priorities.
* Ensure compliance with operational, audit, cash handling, and risk management requirements.
* Identify opportunities to strengthen BCAA's presence in the community and support corporate and local initiatives.
* Step into a Service Advisor role when required by greeting customers, preparing estimates, scheduling appointments, recommending repairs and maintenance, and coordinating communication between customers and technicians.
* Maintain knowledge of automotive industry trends, products, systems, and BCAA services to support both team and customer success.  ## What You'll Bring
* High school diploma and/or post-secondary education in a related field, or an equivalent combination of education and experience.
* 2-3 years of experience in the automotive industry.
* 2+ years of leadership or supervisory experience in an automotive environment.
* Proven ability to lead teams and achieve sales, productivity, and customer experience goals.
* Strong coaching, performance management, and team development skills.
* Excellent customer service, relationship-building, and conflict resolution abilities.
* Demonstrated analytical thinking, problem-solving, and decision-making skills.
* Strong verbal and written communication skills.
* Proven ability to multitask, prioritize, and adapt in a fast-paced environment.
* Intermediate proficiency with Microsoft Office, including Word, Excel, and Outlook.
* A commitment to safety, accountability, and continuous…