Store Manager; Optical): Sidney, BC

Overview

Location: 2424 Beacon Avenue, Sidney, BC

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

As a Store Manager at Specsavers, you’ll play a key role in helping customers see and feel their best. You’ll run the daily retail operations of Specsavers’ store. As one of the leading supervisors, you’ll partner closely with the store’s retail and clinical team and manage the team to deliver an outstanding customer journey end-to-end, surpassing customers’ expectations time after time.

You’ll be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem-solving and service.

You’ll be part of our mission to deliver exceptional eye care to everyone, while supporting customers with personalized advice and championing the quality and standards that Specsavers is renowned for.

• Manage daily operations of the store, including staffing, scheduling, inventory management, and customer service. Ensure compliance with industry standards, healthcare regulations, and internal Specsavers policies.
• Train, mentor, and develop optical staff to enhance technical and customer service skills. Foster a high-performance culture through coaching, motivation, and clear goal setting.
• Collaborate with optical and retail teams to deliver integrated customer care.
• Analyze store performance metrics and implement strategies for continuous improvement. Uphold Specsavers’ values and brand standards in all aspects of store operations.
• Oversee selection and procurement of optical products to maintain a diverse, high-quality inventory. Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers. Provide education on eyewear options and ensure an exceptional experience.

• Have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports and managing the day-to-day running of the store effectively.
• Have the ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers’ expectations.
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours
• Surpass expectations by exceeding performance targets using key performance indicators to increase sales, minimize costs and maximize profits, all while keeping in mind that our most important KPI is customer satisfaction.
• Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications.

• Vacation: 3 weeks of paid vacation (prorated for hours worked)
• Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
• Vision Care:
  Enjoy 2 free pairs of glasses or a…