Lead Customer Experience s Secret

Position: Lead Customer Experience s Secret & Co
Join Victoria's Secret & Co. as a Customer Experience Lead and make a significant impact on customer satisfaction and associate success. Drive sales while fostering an environment of excellence.

The Customer Experience Lead is a key player in optimizing sales strategies and associate interactions. Reporting to store leadership, you will promote exceptional experiences through coaching, team selling, and maintaining brand standards.

Your role in visual merchandising and labor management supports overall profitability.

Key Responsibilities:

• Model and lead company values in daily operations

• Conduct associate coaching and performance observations

• Champion exceptional customer experiences through team engagement

• Ensure compliance with visual merchandising standards

• Support communication and collaboration with Sales Leadership

Requirements:

• Passionate about the Victoria’s Secret brand and retail

• Proven merchandising abilities and sales insight

• Capability to influence and drive team success

• Available for a flexible work schedule

• Retail leadership experience preferred

Shape the future of customer engagement at Victoria's Secret & Co. and lead your team to success!
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