Shift Lead; CAGHillside Center

Job description

We are looking for a Full-time Shift Lead to join us in our Hillside Center location.

Address: 1644 Hillside Ave #21, Victoria, BC V8T 2C5

• Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits
• Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard
• Carry keys and alarm codes; perform standardized opening and closing procedures
• Train, develop, and coach team members; ensure accountability and compliance of all members
• Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety
• Manage teams of up to 4 people at a time; delegate tasks and breaks
• Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties
• Act as a Store Manager when in lieu of a Store Manager on shift
• Oversee store cleanliness and maintenance as per company standard.
• Collaborate with management to organize and set up store promotions.
• Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.
• And any other duties as assigned

• Minimum of High School Graduate
• Eligible to work in Canada
• Flexible work hours and times
• Skills & Experience Required:
• Exceptional customer service skills
• Self-driven and motivated
• Energized and outgoing
• Proactive and organized
• Excellent communications and interpersonal skills
• Team player
• Experience in Retail stores is an asset