Shift Lead; CAGHillside Center

Position: Full-time Shift Lead (CAG1 Hillside Center)
Job description
We are looking for a  Full-time Shift Lead  to join us in our  Hillside Center  location.

Address: 1644 Hillside Ave #21, Victoria, BC V8T 2C5

Responsibilities:

Ensure compliance of all cash handling standards; ensure timely processing of the bank deposits

Provide customer-focused service; welcome customers and resolve both employee and customer queries and complaints; ensure all team members are upholding the customer service standard

Carry keys and alarm codes; perform standardized opening and closing procedures

Train, develop, and coach team members; ensure accountability and compliance of all members

Ensure all employees are compliant with company policies: operational, human resources, loss prevention, and health & safety

Manage teams of up to 4 people at a time; delegate tasks and breaks

Perform and supervise daily procedures, such as handling shipments, merchandising, and cashier duties

Act as a Store Manager when in lieu of a Store Manager on shift

Oversee store cleanliness and maintenance as per company standard.

Collaborate with management to organize and set up store promotions.

Check and respond to store emails and complete assigned tasks and requests; maintain professional correspondence with respective departments.

And any other duties as assigned

Qualifications:

Minimum of High School Graduate

Eligible to work in Canada

Flexible work hours and times

Skills & Experience Required:

Exceptional customer service skills

Self-driven and motivated

Energized and outgoing

Proactive and organized

Excellent communications and interpersonal skills

Team player

Experience in Retail stores is an asset