Retail Store Assistant Manager

Assistant Store Manager - Mayfair Mall

Company:
Mind Games

Position:
Assistant Store Manager

Store

Location:

Mayfair Mall, 3147 Douglas Street, Victoria, BC V8Z 6E3

Pay Rate: $20.00 per hour

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

We’re looking for a motivated and dynamic Assistant Store Manager to help leadour team and support the daily operations of our Mayfair Mall location. In thisrole, you’ll assist the Store Manager in driving sales, coaching and supportingteam members, ensuring operational excellence, and creating an outstanding customer experience.

If you thrive in a fast-paced, playful environment and enjoy leading by examplewhile fostering a fun and welcoming store, this is your opportunity to make areal impact!

• Support daily store operations by scheduling, assigning, and following up on employee tasks.
• Assist with recruiting, selecting, orienting, and training team members to maintain a strong and capable staff.
• Coach, mentor, and develop employees, providing feedback and guidance to helpthem reach their full potential.
• Support the Store Manager in addressing employee performance issues when required.
• Assist in achieving financial objectives by monitoring expenditures,analyzing results and variances, and supporting corrective action when necessary.
• Build strong customer relationships by understanding their needs, providing exceptional service, and maintaining a welcoming store environment.
• Support sales and marketing initiatives by reviewing promotions, displayplans, and operating and financial results to help maximize storeperformance.
• Support merchandising, inventory management, receiving shipments, and overallstore presentation.
• Assist with opening and closing procedures, cash handling, registerreconciliation, and POS operations.
• Support scheduling and day-to-day supervision of store employees.
• Help train and coach team members to maintain strong customer service andsales standards.
• Monitor store performance and support the achievement of sales targets andKPIs.
• Ensure the store is safe, clean, organized, and compliant with all company policies and procedures.
• Implement and monitor loss prevention and shrink‑control practices to protectcompany assets.
• Assist in resolving customer concerns and escalated service issues.
• Support the Store Manager with other operational responsibilities as required.

• Bachelor’s degree in Business Administration or a related field preferred.
• 2+ years of management or supervisory experience in a specialty retail environment.
• Strong leadership, coaching, and team development abilities, with the abilityto motivate and support a high-performing team.
• Strong customer service skills with a solid understanding of retail operations and business management processes.
• Experience with opening and closing procedures, cash handling, and POSsystems.
• Experience with inventory management, receiving shipments, merchandising, andstock organization.
• Understanding of store sales targets and KPIs.
• Experience with scheduling and supporting store employees.
• Experience recruiting, hiring, training, coaching, and mentoring employees.
• Knowledge of loss prevention, shrink reduction, and expense‑control practices.
• Ability to effectively handle customer concerns and complaints.
• Highly organized with the ability to multitask and prioritize in a fast-paced retail environment.
• Ability to perform effectively during high-volume periods, including weekends and holiday seasons.
• Passion for board games, puzzles, toys, collectibles, and pop culture is anasset.
• Self‑motivated, energetic, and results‑driven.

$20.00 per hour

• Competitive pay
• Flexible scheduling
• Casual dress environment
• Employee discount on games, puzzles, and toys
• Work in a fun, creative environment surrounded by products and people youlove

Mind Games is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment and selection process, please let us know, and we will work with you to meet yourneeds.