Gap Brand Associate Customer Experience

Deliver Gap’s signature customer experience through product expertise, suggestive selling, and engaging service as a Brand Associate on the retail team.

As a Brand Associate, you connect customers with Gap products while supporting brand loyalty and store results. You educate, inform, inspire, and wardrobe customers through product knowledge. You also collaborate with leadership to provide an effective omnichannel experience across store areas and services.

• Engage customers through respectful, knowledgeable service
• Educate customers about products and loyalty programs
• Use suggestive selling to drive sales and service
• Support sales floor, fitting room, cash wrap, and stockroom
• Handle customer interactions and potential issues courteously

• Communicate effectively with customers and team members
• Provide customer-focused service on and off the sales floor
• Show passion for retail and continuous improvement
• Use retail technology and accept feedback
• Work flexible holiday, evening, overnight, and weekend shifts

Bring product knowledge, omnichannel service, and customer engagement skills to Gap as a Brand Associate supporting loyalty and sales.