Account Director

Our agency is expanding, and we're looking for a seasoned Account Director to own the senior client relationship function at One Net. Reporting to the CEO, you will be the strategic anchor for a portfolio of key agency accounts and responsible for client satisfaction, account growth, and ensuring cross-functional teams (strategy, content, creative, development, and media) deliver work that meets business objectives and client expectations.

You'll be on every client call as a trusted advisor to ensure clients make the best use of their investment with our agency.
What you'll do   Own overall health, satisfaction, and growth of an assigned portfolio of client accounts
Serve as the primary senior point of contact for client leadership and stakeholders
Identify and lead upsell and expansion opportunities within existing accounts
Create and deliver estimates to clients
Partner with strategy, content, creative, development, and media teams to ensure work aligns with client goals and agency standards
Eliminate client confusion and misaligned expectations
Lead account planning, quarterly business reviews, and renewal strategy
Manage account profitability, scope, and forecasting in partnership with leadership
Mentor and manage Producers and Directors on account management strategy and client communications
Identify and mitigate account risk; elevate to CEO and resolve client issues proactively
Contribute to new business efforts, including pitches for existing client revenue expansion and new business proposals
What you'll bring   10+ years of agency Account Director, sales or account management experience
An undergraduate degreein Business or similar
Strong understanding of digital marketing disciplines; strategy, content, creative, development, SEO, AI visibility, media and measurement.
You can extract insight from Google Analytics, Search Console, SEMRush, Hotjar, Google Ads, Meta Ads and Linked In ads to present opportunities for website, campaign and content performance to clients
Polished communication, negotiation, and presentation skills
Budgeting, forecasting, and scope management experience to ensure project and account profitability
Stay on top of industry and market trends such as AI visibility and creator / influencer marketing
Nice to have:
Familiarity with AI-driven marketing tools or agentic workflows
Existing network of client relationships in tech, gaming and tourism
Practice in pitch frameworks such as CLOSER, STRONG and Inception
About One Net   At One Net, you'll work alongside global tech brands (Steel Series, Lenovo) and ambitious startups, plus tourism brands (Destination Vancouver, Visit Haywood) reimagining how people discover a place. We're a small, agile team with a high bar built on curiosity, craft, teamwork, accountability and results.
We offer   Competitive compensation + profit sharing + ESPP
Paid holiday closure (in addition to vacation) + flex hours
Education and wellness allowances
Team outings
Dog-friendly downtown Victoria office
Parking and transit allowance