Account Executive - Existing Customer

The Account Executive - Existing Customer Growth owns the development, protection and expansion of relationships across Agilyx’s established North American customer base. This is a relationship-led growth role focused on proactive account management, trusted customer engagement and disciplined opportunity development - not primarily cold acquisition.

The successful candidate will understand customer business priorities, Unit4 environments and transformation roadmaps, then connect those needs to Agilyx professional services, Unit4-related solutions, cloud and transformation initiatives, and complementary Agilyx offerings.

• Own an assigned portfolio from Agilyx’s 100+ North American customer accounts and develop focused plans for priority customers.
• Build trusted relationships with executives, finance and technology leaders, functional stakeholders and procurement contacts.
• Maintain a consistent customer cadence; identify expansion opportunities, risks, whitespace and next actions early.
• Grow customer value, retention and lifetime revenue through consulting, optimization, upgrades, transformation, software and complementary solutions.

• Use developed Unit4 ERP knowledge to understand customer environments, challenges and modernization priorities.
• Lead business-level conversations around ERP optimization, cloud adoption, process improvement and transformation.
• Work effectively in Unit4 co-sell motions and collaborate with Unit4 account teams while advancing Agilyx’s customer and commercial interests.
• Maintain current knowledge of relevant Unit4 products, roadmap developments and licensing/SaaS models.

• Carry and achieve annual and quarterly revenue/bookings targets; build a healthy, qualified expansion pipeline.
• Identify and close professional-services, cross-sell, upsell and appropriate software/SaaS opportunities within existing accounts.
• Lead commercial progression across estimates, proposals, SOWs, pricing, approvals, procurement and contracting.
• Maintain accurate forecasting, opportunity data and account intelligence in Salesforce/CRM.

• Work closely with Professional Services, Delivery, Product, Finance, Marketing, Bid/Proposal resources and executive leadership.
• Stay connected to delivery leaders on customer satisfaction, project status and follow-on needs.
• Act as the commercial voice of the customer while ensuring commitments remain realistic, approved and commercially sound.
• Support RFI/RFP/RFQ and proposal activity arising from assigned accounts.

• Travel within North America for customer meetings, key sales activities, conferences and partner engagements as required.
• Represent Agilyx professionally at customer, Unit4 and industry events.

• 5+ years of B2B account management, enterprise software sales, Technology & ERP business development or a comparable customer-growth role.
• Demonstrated experience working with and selling ERP solutions is required.
• Proven success managing and growing an established portfolio of enterprise and/or public-sector customers.
• Demonstrated ability to identify, develop and close expansion, cross-sell and professional-services opportunities.
• Experience selling complex professional services and/or SaaS solutions involving multiple stakeholders and extended sales cycles.
• Credibility with executive, finance, technology and operational stakeholders, including commercial negotiation experience.
• Experience with formal procurement, proposals/RFPs and CRM sales platforms.
• Experience in local government, public sector, education, PSO, health,…