Student Support Specialist

Salary Recruitment Range: $79,731-$106,308 per year - Starting salary is determined through knowledge, experience and internal equity. Performance Range:
Salary may be up to a maximum of $116,939 , which is obtainable through annual performance increases.

Number of positions to be hired under this posting

Number of positions to be hired under this posting 1

Additional Pay Considerations

Days of the Week

Days of the Week Monday to Friday

Work Schedule

Work Schedule 08:30am - 16:00pm

Hours per Week 35

Additional Work Arrangements

TBD

Position Type

Position Type Regular Full Time

Position Reason

Position Reason Replacement

Posting Type

Posting Type Employees & General Public

Division/School

Department

Department Student Support

Reporting to the Associate Director, Office of Student Support and using a harm reduction, trauma-informed and culturally appropriate approach, the Student Support Specialist has responsibility in the provision of services, supports, and education and information in relation to the College’s Student Misconduct Policy;
Sexualized Violence Policy; and the Involuntary Health and Safety Withdrawal Policy.

Working as part of an integrated team, and adhering to best practices in case management, the Student Support Specialist provides intake; triage; safety assessments; and other intervention strategies for students at risk regarding non-academic issues including students with complex social and emotional needs, students impacted by sexualized violence, and students with mental health needs.

The Student Support Specialist will be assigned cases of appropriate scope and complexity and will work collaboratively with relevant partners across the College with the goal of supporting students’ personal, social, emotional, and academic success through targeted and appropriate educational programming; outreach; counselling; and referral.

The Student Support Specialist reports to the Associate Director, Office of Student Support, and provides indirect supervision to administrative support staff and/or Co-op workers.

• Provides direct complex case management support to students in distress including completing personal safety assessments, providing trauma informed responses, and coordinating well-being and referral support plans related to mental health crisis, substance use, sexual violence and interconnected issues.
• Leads and conducts informal processes in response to concerns of non-academic student misconduct and sexual violence using alternative conflict resolution methods focused on learning, accountability and repair
• Leads and conducts formal investigations in response to formal reports of non-academic student misconduct and sexual violence, aligning closely with policy process and expectations for fair and transparent process.
• Gathers information on multi-dimensional student matters in order to help identify support/resource options for students, both within the College and in the external community.
• Coordinates individual support in areas of crisis intervention, conflict mediation, substance use, grief and navigating impacts of trauma.
• Performs first level intake services to students who are experiencing a variety of emotional, social, behavioral and non-academic concerns.
• Provides expertise, consultation and advice to the College community in the management of complex student matters and best practices in working with students in distress, experiencing the effects of trauma and/or navigating individual and systemic barriers.
• Enacts the College’s violence threat/risk assessment protocols using best practice tools to support the accurate assessment and management of violence risk.
• Participates on interdisciplinary risk assessment teams, providing guidance on case management and risk mitigation decision making and collaborating on the use of standard professional judgement tools for assessing risk.
• Liaises closely with Deans, Directors and the Registrar for specific cases and provides recommendations to the Director, Student Affairs on case outcomes.
• Develops personalized communications and tools for students to support their safe…