Quality Service Analyst at CLBC

Elevate community support services as a Quality Service Analyst with Community Living British Columbia (CLBC) in Victoria. This hybrid role focuses on contract management, service quality, and crisis response.

In this full-time position, you'll lead negotiations for funding and service levels with providers. Your responsibilities include monitoring service quality, managing requests, and ensuring robust crisis response systems. The role is perfect for those experienced in social services and resource development, offering a meaningful way to enhance community living.

Key Responsibilities:

• Consult on support requests with service providers

• Conduct onsite monitoring and address service issues

• Assist families in crisis situations effectively

• Negotiate service contracts and costing details

• Liaise with staff regarding funding limitations

Requirements:

• Bachelor's degree in Business or Social Work preferred

• Experience in social services or contract management

• Excellent analytical and problem-solving skills

• Strong written and oral communication abilities

• Class 5 driver's license required

Bring your expertise in social services and effective communication to help improve lives through CLBC.