Community Partnerships Coordinator; Mental Health

Lorenz Clinic of Family Psychology | SW Metro

Lorenz Clinic is one of the largest, private, clinician-owned mental health clinics in Minnesota. We treat the problems that hold mental health issues in place, not just symptoms. We work with children, adolescents, adults, couples, and families across Carver, Scott, Dakota, and western Hennepin counties.

A referral is an act of trust. When a pediatrician, family physician, school counselor, hospital team, or therapist sends us a family, they are extending a relationship they have already built, and they deserve to know what happens next. This role exists to keep that trust, office by office, week after week.

Maybe you have kept a stewardship calendar, managed a portfolio of donors or alumni, or kept volunteers coming back year after year. Maybe you have kept a clinic's referring offices close. Then you know the work: you reach out on a regular schedule, you remember what people told you last time, and you stay useful between asks. The difference here is the ask.

It is never for money. It is for a referral, and we make it rarely and plainly.

If you have been supporting gift officers, keeping the stewardship calendar for someone else's donors, this is the next step: a portfolio of relationships that is yours to hold. You will also arrange for our clinicians to come to the offices you serve: talks for their staff, evenings for their families, workshops for their therapists. You set them up; our clinicians teach.

• About 25 contacts a week, about half of them in person: calls in the morning, and visits to three or four offices most afternoons.
• A one-page availability bulletin every Monday.
• When an office sends us a family, the clinical summary our clinician writes goes back to them within two days, with the family's permission. We communicate back.
• At every contact, two questions most organizations never ask: how are we doing, and what could we do better? You record the answer, bring it back, and follow through.

Most offices take months to send a first family. You will be measured on the work you do each week, not on referrals that haven't arrived yet. Your contacts are counted every week, and we review them together.

This is not a sales role. There is no quota and no commission. We do not pitch, and we do not oversell. We show up, describe plainly what happens when someone is sent to us, and then do what we said. The people who do this well keep a promise on a Tuesday when nobody is watching. They are comfortable walking into an office for the sixth time when nobody has called back.

They take quiet satisfaction in a clean list and a finished follow-up.

• Keep a portfolio of referring offices in your area on a contact schedule: calls most mornings, visits to three or four offices most afternoons.
• Ask, at every visit, call, and voicemail, how we are doing and what we could do better. Record the answer the same day, and bring the themes to a weekly review.
• Keep each relationship's record current in our CRM: who places referrals, how they like to hear from us, what they asked for last time, and what we promised. No client information ever goes in it.
• Stay useful between asks: bring each office something it can use, such as this week's openings, an answer to last time's question, or a resource for the families they are worried about.
• Send the Monday availability bulletin to referring offices and care navigators.
• Confirm each morning that every family referred to us the day before was scheduled on the first call, and raise it the same day if not. We schedule on first contact, not…