Implementation Consultant

Job Description Work Force  Software, an ADP company, is hiring an Implementation Consultant.

Responsibilities:
Obtain and maintain certification in WFS Product Suite applications required to perform the role Continue to Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)
Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools.

Handle complex issues including administrative and configuration challenges with minimal assistance

Communicate roadblocks and see out guidance in a timely manner

Write complex formulas that leverage mathematical and/or programming skills

Perform unit and system testing of configured application to ensure test cases pass as described by customer requirements

Identify and escalate out of scope requirements to key stakeholders

Support the confirmation and refinement of customer business requirements with key stakeholders

Participate in, and over time lead, the gathering and analysis of customer business requirements from users, customers, and other stakeholders. Develop the skills to create and maintain solution designs, use cases, and process diagrams that support business and technical outcomes.

Understand project scope and implementation approach for assigned projects

Learn how to estimate work effort and communicate with key stakeholders on the project Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software Deliver projects and tasks on time and within budget by effectively managing workload

Attend and participate in team meetings Follow established processes and best practices to continuously improve skills

Provide project status updates to key stakeholders both internally and externally

Partner with internal teams during project phases to ensure successful customer implementation

Collaborate with the WFS team to ensure thorough testing of the customers’ requirements

Assist with roll-out and go-live activities, including data migration and system setup

Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences

Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives

Understand the customer needs in the development of strategic plans

Troubleshoot issues and escalate problems to appropriate team members

Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets

Ensure adherence to Work Force Software's established documentation standards and methodologies

Identify opportunities to improve our product offerings based on customer feedback.

Manage Customer expectations with relevant communication during key phases of the project life cycle

Document and communicate out of scope requirements and delays to the appropriate team members

Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status

Investigate issues reported during customer testing phases, including tracking and reporting defects

Mentor junior team members

Requirements2-4 Years experience in software implementations

Minimum 2 years’ experience with programming language, preferably JavaScript and/or SQL Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools

Experience in implementing or training on a packaged software system or highly complex internally developed application

Intermediate to advanced…