Business Operations Analyst

Job Description Business Operations Analyst:

Position Title:

Business Operations Analyst Reporting Line
Senior Manager, Product Enablement & Operational Excellence Position Purpose This role plays a critical role in protecting payroll accuracy, product quality and operational stability. Through deep payroll expertise, rigorous testing practices and strong analytical capability, the role ensures product enhancements, legislative updates, authorisations, implementation tools and operational improvements are thoroughly validated within the Lyric ecosystem before deployment. The role provides a critical quality assurance capability within the Product Enablement function using specialist payroll, HCM and workforce management testing expertise to ensure solutions are thoroughly tested, fit for purpose and ready for operational deployment.

Delivers independent quality assurance for Lyric platforms rather than implementation-specific project testing or client specific scenario testing, ensuring solutions meet quality, operational and supportability standards.

Key Responsibilities:

Test Planning & Execution:

Design, develop and execute test strategies, plans and reusable test scripts for product enhancements, legislative updates, implementation tools and operational improvements.

Perform functional, integration, regression, end-to-end and user acceptance testing across payroll and workforce management solutions, including standard, exception and complex scenarios.

Identify, document and validate defects, test outcomes and business requirements, maintaining accurate testing evidence and audit records.

Support test automation initiatives and develop practical workarounds for identified product limitations.

Payroll & Legislative Validation:

Validate payroll calculations, pay rules, leave scenarios, workforce management processes and retrospective adjustments across complex employee populations.

Verify payroll outcomes and legislative changes against Australian and New Zealand compliance requirements and business rules.

Investigate discrepancies, perform root cause analysis and support resolution activities to ensure accurate and compliant outcomes.

Defect Management & Solution Validation:

Identify, investigate and document defects, processing anomalies and design limitations, assessing business impact and operational risk.

Collaborate with Product, GPT and Product Enablement teams to prioritise and resolve defects and enhancement opportunities.

Design and document sustainable, auditable workarounds that maintain data integrity and operational effectiveness.

Test Automation:

Maintain and enhance automated test scripts and regression suites to improve testing efficiency, coverage and consistency.

Contribute to the ongoing development of quality assurance, testing and automation practices.

Operational Readiness & Release Validation:

Support release validation, deployment activities and operational readiness for product enhancements and operational improvements.

Participate in release readiness reviews, assess solution quality and provide recommendations on implementation readiness.

Identify, escalate and manage risks, defects and issues that may impact successful deployment or operational outcomes.

Implementation & Product Enablement Support:

Support testing and validation of implementation tools, templates, methodologies and new functionality.

Partner with the Implementation CoE to assess implementation outcomes, usability and operational effectiveness.

Contribute payroll and system expertise to the continuous improvement of implementation capabilities and solutions.

Continuous Improvement & Knowledge Management:

Analyse recurring defects, quality issues and operational challenges to identify trends and improvement…