Clubhouse Attendant

Clubhouse Attendant

The Clubhouse Attendant provides exceptional customer service and supports the daily operations of Riverside Golf Course. This position assists with golf shop, beverage cart, cart service, clubhouse, tournament, and special event operations. The Clubhouse Attendant also provides day-to-day directions and support to part-time employees, assists with training and onboarding, and helps ensure staff follow established City and Riverside Golf Course policies and procedures.

This position requires professional demeanor, strong communication skills, sound judgment, attention to detail, and the ability to work effectively in a fast-paced, customer-focused environment.

Essential Duties and Responsibilities
• Provide friendly, professional customer service to golfers and guests.
• Assist with daily golf shop, beverage cart, cart service, clubhouse, and facility operations.
• Assist with training and onboarding of part-time employees, including customer service, point-of-sale, cash handling, safety and operational procedures.
• Provide day-to-day directions and support to assigned part-time employees and communicate attendance, performance, or operational concerns to management.
• Assist with employee scheduling, daily assignments, opening and closing procedures, cleaning, stocking, and facility operations.
• Serve as a point of contact for tournaments, outings, and special events and assist with setup, operations, and conclusion.
• Process golf, merchandise, concession, and beverage sales accurately using the point-of-sale system.
• Handle cash and credit card transactions and assist with daily sales and inventory reconciliation.
• Assist guests with tee times, course information, merchandise, and other customer needs.
• Respond to customer questions and concerns and escalate issues to management when appropriate.
• Stock and maintain golf shop, beverage cart, clubhouse, and concession inventory and supplies.
• Assist with golf cart staging, storage, cleanliness, and general operations.
• Monitor facility and equipment needs and communicate maintenance or supply issues to management.
• Help maintain a safe, clean, organized, and professional environment for employees and guests.
• Promote and enforce golf course policies, safety standards, customer service expectations, and proper golf etiquette.
• Perform other duties as assigned in support of Riverside Golf course and the Parks & Recreation Department.

Work is performed in both indoor and outdoor environments and requires frequent interaction with the public. Position may require standing, walking, bending, reaching, lifting, and moving equipment and supplies. Employees may be exposed to varying weather conditions and must be able to perform duties safely in a golf course environment.

Education, Training and Experience Guidelines
• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, golf, recreation, or related experience preferred.
• Precious experience providing employee training or lead support preferred.
• Must be able to work Thursday through Monday, including weekends, holidays, tournaments, and special events as needed. Knowledge,

Skills and Abilities

• Knowledge of customer service principles and basic golf or clubhouse operations.
• Ability to communicate effectively with employees, golfers, and the general public.
• Ability to provide direction and support to part-time employees.
• Ability to handle cash and point-of-sale transactions accurately.
• Ability to exercise sound judgment and resolve routine customer service and operational issues.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to maintain professionalism and a positive attitude while providing excellent customer service.

The City of Victoria offers a complete benefits package to full-time employees that includes but not limited to: health, dental and vision insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Texas Municipal Retirement System (TMRS) with a 2:1 City match, short and long-term disability, holidays, vacation, sick leave, paid parental leave, longevity pay and credit union. Check out our great Wellness Programs!

Please visit the Human Resources Department's benefits page for more details.