Systems Technician

Job Summary

Under general supervision, the Systems Technician maintains servers, server storage, data back‑ups, and server access for users.

• Support the Systems Administrator and other divisions with IT projects involving installing, maintaining, and configuring server hardware and software, network access, data backups, and software integrations.
• Assist with maintaining system integrity and ensuring all servers and software are working as intended.
• Provide technical support to City staff related to user access, email, security threats, system updates, software, and data.
• Manage user accounts in Active Directory, software systems, and data shares, always ensuring least access privilege.
• Assist with distributing policy updates and computer policy upgrades for specialized systems; maintain access policies and device authentications.
• Assists with maintaining technical and functional documentation for required systems.
• Monitor backups and server logs.
• Contribute to the IT department’s continuous improvement by identifying opportunities and solutions to increase efficiency and integrity, and to provide better user / colleague experience.
• Perform on‑call duties as needed.
• Perform related duties as required or assigned.

Work is performed in a standard office environment. Some field work may be required which includes exposure to various outdoor weather conditions. May be required to climb ladders, traverse uneven surfaces, and lift and move objects weighing up to 40 pounds.

• Associate’s degree in information technology or related field AND two (2) years of progressively responsible server maintenance and support experience, OR an equivalent combination of education, training, and experience preferred.
• Knowledge of applicable local, State, and Federal laws, codes, regulations, and ordinances; general office policies, procedures, and practices; and records maintenance and retention practices and procedures.
• Extensive knowledge of computer and server hardware and software systems, including methods for configuring, maintaining, and identifying, troubleshooting, and resolving issues with these systems.
• Experience with scripting in Power Shell, Python, or similar languages.
• Familiarity with network installation and cabling.
• Familiarity with regulatory compliance such as CJIS, HIPAA, and PCI‑DSS.
• Excellent customer service and communication skills.
• Thorough understanding of cyber security, redundancy, and retention best practices.
• Works efficiently both independently and as part of a team.
• Excellent at organizing work and setting priorities to meet deadlines.
• Ability to interact tactfully and professionally with City staff, outside agencies, and the public.
• Experience maintaining accurate records and filing systems and preparing clear and concise reports.
• Ability to establish and maintain effective working relationships.
• A Valid State driver’s license.

The City of Victoria offers a complete benefits package to full‑time employees that includes but not limited to: health, dental and vision insurance, Flexible Spending Account (FSA), Health Savings Account (HSA), Texas Municipal Retirement System (TMRS) with a 2:1 City match, short and long‑term disability, holidays, vacation, sick leave, paid parental leave, longevity pay and credit union.

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Please visit the Human Resources Department's benefits page for more details.