Case Manager,MCOT Job Victoria area,Texas USA,Social Work

JOBTITLE

Mobile Crisis Outreach Team Case Manager

WORKSITE LOCATION

GBCRegional Plaza, 6502 Nursery Drive, Suite 100, Victoria TX 77904

EEOCCODE

Professional

FLSASTATUS

Non-Exempt

RESPONSIBILITIES

Completes Risk Assessment and works with an individual to determine appropriate safety measures up to and including inpatient hospitalization.

Completes thorough Safety Plan in collaboration with the individual.

Identifies and makes arrangements for inpatient hospitalization when needed.

Submits all documentation according to Center Policy, HHSC contract, Medicaid Rule.

Remains flexible with on-call schedules and is accessible during on-call shifts.

Collaborates with community partners and others involved in a crisis situation as needed.

Completes hospital follow ups as needed.

Completes Intake Screenings as needed.

Provides most of the Crisis Services face-to-face in the community, clinic, local emergency room, and correctional facility.

TRIAGE, TRAUMA AWARENESS, AND APPROACH

A trauma-informed approach to care realizes the widespread impact of trauma and understands potential paths for recovery; recognizes the signs and symptoms of trauma in clients, families, staff, and others involved in the system; and responds by fully integrating knowledge about trauma into policies, procedures, and practices, and seeks to actively resist re-traumatization. The six key principles of a trauma-informed approach include: safety;

trustworthiness and transparency; peer support; collaboration and mutuality; empowerment, voice and choice; and cultural, historical and gender issues (Substance Abuse and Mental Health Services Administration [2014]).

The Three E's of Trauma:
Events, Experiences, and Effects.

The Four R's:
Key Assumptions in a Trauma Informed Approach? Realization, Recognize, Respond, Resist Re-traumatization.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CHECKLIST

Abilities required to perform the essential and marginal tasks of this job:
Walking, Operating office equipment, Standing, Operating motor vehicle, Light lifting (under 15 lbs), Sitting, Ability to see, Identify colors, Light carrying (under 15 lbs), Hearing (with aid), Straight pulling, Ability to write, Ability to count, Ability to read, Simple grasping, Ability to tell time.

WORK SITE AND ENVIRONMENTAL CONDITIONS

Travel by car 50% of time, Excessive noise/intermittent, Outside, Inside, Excessive heat, Long or irregular work hours, Excessive cold, Excessive humidity, Working closely with others, Working alone.

CRED/PRIV REQUIRED?
Yes
DRIVING REQUIRED?
Yes
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCY

Work in cooperation with family members and community organizations including, but not limited to law enforcement, hospital staff, and other community providers. On-call crisis response duties are included in this role as part of a scheduled rotation. Requires travel within Gulf Bend Center's (7) county catchment area.

Strong written and verbal communication skills to communicate clearly and effectively with strong organizational skills and the ability to interface effectively with all levels of the organization.

Task management:
Ability to perform tasks effectively and efficiently and to handle multiple priorities in a confidential environment. Must have strong attention to detail. Ability to plan and schedule work and implement directives without constant supervision. Must have good organizational skills to achieve multiple deadlines.

Confidentiality:
Ability to maintain a strict standard of confidentiality in handling sensitive information, reports, and correspondence.

Conflict resolution:
Ability to solve problems and resolve issues.

Interpersonal skills:
Interacts with employees' contractors, customers, community, family members, referral sources, governmental sponsoring and funding entities, program auditors, advocacy groups, and the media. Ability to work collaboratively with a team of staff to accomplish the efficient operation of the program by assisting coworkers, as necessary, to meet client needs and contract requirements with no verified complaints. Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.

Ability to establish and maintain effective working relationships with staff, other agencies and the public using tact, courtesy, and good judgment.

Code of Conduct, CORE Values:
Work behavior must be compatible with Center's Core Values, Culture, Mission and Vision statements, and Policies and Procedures contributing to an environment of problem solving, building trust, conflict resolution, and customer service. Adheres to the professional, ethical and legal requirements set forth in the Center's business Code of Conduct as well as the Corporate Compliance Plan.

Customer service:
Demonstrates appropriate responsiveness to internal/external customer needs.

Dress code:
Adherence to Center Dress Code to present a professional appearance and conduct when representing…


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Job Posting Language

Case Manager, MCOT