Elite Plumbing and HVAC CSR - Booking Specialist

Jumping Jack Plumbing is looking for an Elite Plumbing and HVAC CSR
- Booking Specialist to join our growing team in Victorville, CA. This is a full-time opportunity for an organized, energetic professional who knows how to create exceptional customer experiences while maximizing every opportunity that comes through the door. If you're ready to build a rewarding career with a company that values performance, accountability, and excellence.

Pay
:
We offer our Elite Plumbing and HVAC CSR
- Booking Specialist a competitive wage of $20-$24 per hour, depending on experience, plus bonuses.

• Health insurance
• Bonus structure
• 401(k)
• Company phone and vehicle
• Company parties
• Uniforms
• Growth opportunities

At Jumping Jack Plumbing, we're not just fixing pipes-we're building a team that takes pride in making a real difference. Founded in 2022 as a family-owned business, we've grown by staying true to our values: trust, integrity, and community. We offer licensed and insured plumbing services across hybrid service areas, blending local expertise with innovative solutions. Our crew is made up of skilled professionals who care deeply about quality, customer satisfaction, and doing the job right.

If you're looking for a workplace where your skills are valued, your growth is supported, and your work truly matters, Jumping Jack Plumbing is the place to be. Join our team, committed to keeping homes and businesses running smoothly and supporting each other every step of the way.

• Positive, energetic, and professional attitude
• Strong phone and communication skills
• Ability to stay calm and solution-focused when handling upset customers
• Dependable and able to work independently
• Highly organized with strong multitasking abilities lIIP>ll... (
  
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• Ability to keep detailed notes and maintain accurate records in Housecall Pro
• Strong follow-through and accountability
• Committed to making sure calls, texts, emails, and leads don't go unanswered
• Prior plumbing, HVAC, or comparable residential home-service industry experience
• Experience booking appointments and coordinating schedules
• Experience with Housecall Pro, Service Titan, Field Pulse, or similar software

Bilingual English and Spanish skills are preferred.

This is a full-time position working Monday through Friday from 8 AM to 5 PM.

As our Elite Plumbing and HVAC CSR
- Booking Specialist, you'll answer incoming calls, convert inquiries into scheduled appointments, dispatch technicians efficiently, respond to texts, emails, and online requests, and follow up with prospective customers who have not yet booked service. You'll keep detailed records, ensure no opportunity goes unanswered, request Google reviews from satisfied customers, and help create a seamless experience from the first customer interaction through job completion.

If you're an experienced home-service professional who knows how to deliver outstanding customer service, book appointments, and keep operations running smoothly, our initial application process is fast, simple, and mobile-friendly.

Must have the ability to pass a background check and drug screening test.