Customer Service Specialist Part-Time

Overview

Ferrellgas was recently recognized by Newsweek as one of America’s Most Trustworthy Companies for 2025 — and that trust starts with our people. We’re currently hiring a Part‑time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications, support customers and work closely with internal teams to ensure a high‑quality experience while helping drive business growth.

Your impact will matter to your team and the organization.

• Financial Security: 401(k) with a generous company match and Employee Stock Ownership Plan (ESOP).
• Paid Time Off (PTO):
  Take time to rest, recharge, and spend with family.
• Paid Training:
  We invest in your success with comprehensive, hands‑on training.
• Exclusive Savings:
  Receive employee discounts, including propane savings.

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions that satisfy requests and reduce additional questions.
• Schedule delivery orders and utilize basic negotiation skills for new and returning customers.
• Handle general customer issues such as order input, executing emergency scripts, closing uncontrollable loss accounts, answering contract information, and basic pricing questions.
• Handle basic de‑escalation by following the customer complaint resolution policy.
• Send copies of statements and invoices to customers, perform soft collections for customers on credit hold or past due, and handle cash and payment via phone.
• Support setup of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels and customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not require sponsorship for an employment visa now or in the future.

We’re honored to be part of tight‑knit communities across America and thousands of customers’ lives. From nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to local fundraisers for schools, fire departments, veteran organizations and more, we are always looking for ways to give back.

• Entry level

• Part‑time

• Other

• Oil and Gas

Ready to take the next step in your career? Apply today and be part of our growing team!