Care Navigator - Hybrid

At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That’s why we’re transforming how pediatric mental health is assessed and treated, so we can make world‑class care available in local communities.

Our whole‑child diagnostic approach reveals the full story behind each child’s challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last.

We currently provide virtual and in‑person mental health services—including comprehensive evaluations, medication‑management, and therapy—across Pennsylvania and Virginia, with plans to expand to new markets in 2025.

Blackbird Health’s Care Navigators are an essential part of our integrated and collaborative care team. This isn’t just an administrative role; once a new patient or family has begun care, you serve as a constant source of support and act as the ultimate owner of their experience—answering questions, providing education, ushering them onto next steps, and ensuring each patient is well cared for.

• People‑Focused: Passion for high‑quality, human‑centered service, with a knack for building rapport and ensuring others feel supported and understood.
• A Natural Problem‑Solver: Proactive and resourceful; able to anticipate needs and solve complex issues, improving processes and experiences for the future.
• Detail‑Oriented: Meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.
• Tech‑Savvy: Proficient with technology and quick to learn new platforms like our EHR and scheduling tools; comfortable navigating phone systems, text messaging, and email to provide transparent and timely communication.
• Collaborative: Thrives in a team environment—excited to pitch in and able to juggle competing priorities of supporting both patients/customers and peers.

• Deliver a Seamless Patient
  
  Experience:
  
  Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism. You’ll answer questions, track down information, and ensure families feel heard and supported with transparency and follow‑up.
• Navigate the Care Journey: Guide patients and families through our care model, including scheduling and confirming appointments (both initial evaluations and ongoing therapy/medication checks). Manage a specific group of providers, ensuring timely access to care and handling critical administrative tasks such as provider orders, screenings, and scheduling.
• In‑Office Support: As a hybrid teammate, help maintain a welcoming and professional in‑office environment—supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and ensuring our physical spaces support a great experience.
• Uphold Privacy & Compliance: Guard patient privacy, adhering to strict confidentiality and data protection standards, including HIPAA regulations and complex family consent laws.

• 401(k) with a company match
• Employer‑paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and supportive work culture

$23 – $26 USD

Blackbird Health is an equal opportunity employer that values diversity and inclusion. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact r

We envision a world where every young person is fully understood and receives support building the tools they need to thrive. Join our team, make an impact, and change lives.