Associate Service Leader

Associate Service Leader

New York Life has 113 General Offices throughout the country. The General Office is the company’s first point of service for our agents and policyholders.

Hybrid – 4 days per week.

• Operational training will include procedural and compliance knowledge surrounding the administration of new business for our products, including life insurance, annuities, long‑term care, mutual funds and disability insurance. It also includes agent contracting and licensing processes and service functions for internal and external customers.
• Leadership training includes soft skill development, staff performance management, planning and organizing workflows and staff deployment, staff hiring and training, budgets and expense management.
• The training program will prepare the associate to participate in the management operations of the General Office by working closely with the field management team on important decisions that affect the General Office operation, agent and policyholder service, and staff development.
• The training program will prepare the associate to contribute to the development of agents by conducting training classes related to life applications, in‑force service, agent compensation, and benefits.
• Following the structured development program of approximately 1–2 years, the individual will be eligible for appointment as Operations Manager in one of our General Office locations.

• Bachelor’s degree required.
• Minimum 2 years of customer service and/or call‑center experience preferred.
• Must complete Series 99 (Operations Professional FINRA Exam) within 1 year.
• Ability to relocate across the United States within 12 to 24 months upon completion of the development program (required).
• Travel throughout the United States may be required as an Operations Manager Trainee to better develop skills in a variety of environments.
• Strong customer‑focused commitment to service excellence.
• Accountable, ethical, good decision‑making and problem‑solving ability.
• Ability to adapt to quick and constant change.
• Strong written and verbal communication skills.

Competitive base salary, plus bonus eligibility.

Paid vacation, health care, 401(k) match, pension plan, tuition assistance, student loan repayment assistance, flexible spending accounts.

New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting, and claims.

• Salary Range: $60,000–$65,000.
• Overtime eligible:
  Non‑exempt.
• Discretionary bonus eligible:
  Yes.
• Sales bonus eligible:
  No.
• Actual base salary will be determined based on individual’s experience, skills, qualifications, and job location. Employees may also be eligible for a discretionary bonus and an incentive program.

At New York Life, our 180‑year legacy of purpose and integrity fuels our future. We remain grounded in the values that drive lasting impact while evolving into a more technology‑, data‑, and AI‑enabled organization.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Our diverse business portfolio creates opportunities to make a difference across industries and communities.

We provide a full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs.

We foster an inclusive workplace that values diversity, equity, and inclusion, ensuring every employee feels supported and empowered.

Job Requisition

Please note:

This role requires FINRA licensing and pre‑hire fingerprinting.