Client Service Representative - Lead

Veterinary Surgical Centers (VSC) in Vienna, VA is seeking a Lead Client Service Representative (Lead CSR) to serve as both a frontline client service professional and a day‑to‑day leader for our Client Service team.

• Deliver warm, professional client service in person and over the phone
• Support accurate patient check‑ins, discharges, scheduling, and communications
• Help resolve client concerns and elevate appropriately
• Maintain a welcoming, organized, and professional front office and lobby

• Serve as a visible leader and role model for the Client Service team
• Support daily workflow, staffing coverage, and task prioritization
• Coach, support, and help train CSR team members
• Promote a respectful and collaborative team culture
• Communicate team needs, concerns, and feedback to hospital leadership
• Step in to support operational decisions when leadership is unavailable, as directed

• Collaborate effectively with medical teams and hospital leadership
• Ensure hospital policies, procedures, and service standards are followed
• Support safety protocols, cleanliness, and overall hospital organization
• Participate in hospital meetings, trainings, and initiatives as needed

• High school diploma or equivalent
• Previous experience as a Client Service Representative in a veterinary or medical setting
• Demonstrated leadership skills or experience mentoring/training peers
• Strong communication, organization, and problem‑solving abilities
• Ability to remain calm, kind, and professional in a fast‑paced environment
• Comfortable juggling multiple priorities while maintaining attention to detail
• Flexible schedule, including availability for rotating nights, weekends, and holidays

• Great pay with competitive medical, dental, and vision insurance coverage
• 401K with a company match of up to 4%- after 6 months of service
• Generous paid time off
• Mental Health Resources

• Pet Care:
  Discounts on veterinary services and products
• Pet Diagnostics:
  Discounts on reference lab testing
• Pet Food:
  Discounts on Purina pet foods
• Pet Insurance:
  Discounts available with our preferred vendor

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

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