Concierge

Overview

Creating a better way to live is the purpose that binds Avalon Bay associates. At Avalon Bay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work.

Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At Avalon Bay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here.

Avalon Bay Communities is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!

As a Concierge, you will be the face of Avalon Bay. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top‑notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience.

You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move‑in/move‑out process, and current residents to make Avalon Bay feel like home.

This position is Monday through Friday from 7 AM to 3 PM. If you’re looking for something else to better fit your schedule, check out  for details on other open Concierge positions! This is a great position to supplement any work you're already doing and to gain valuable experience in the hospitality industry.

• The ability to tackle new problems and see them through until the end. You understand the importance of following through, showing residents care and attention.
• Strong communication skills. Whether it be in‑person or over the phone, you’re able to provide information, direction, and instruction – along with quality conversations! Your writing and speaking abilities are well developed and you’re able to connect well with others.
• Time management. You’re able to juggle multiple tasks and time‑sensitive requests while keeping composure and positivity.
• Patience. If things get difficult, you’re the picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects coming through the front doors.
• Organization. Whether it’s phone messages, resident packages, or maintenance requests - you’re able to keep everything in line and moving efficiently, escalating to proper next steps.

• High School diploma or equivalency (GED) required.
• 1+ years of related experience in a hotel, retail or restaurant is preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits  for information.
• Growth based on achievement and promotion from within.
• Associate recognition (a company‑wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘Avalon Bay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values – Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.

Avalon Bay is proud to be an equal opportunity employer and…