Front Desk Associate

Overview

Job Summary: We are seeking a Front Desk Associate to join the team at our successful sports institute and training facility. As a Front Desk Associate, your goal is to increase membership numbers through member referrals, cold calls, walk-in visits and lead conversions. The ideal candidate has excellent customer service and sales skills, a positive attitude, and a love of fitness and sports performance.

• Bonus based on performance
• Employee discounts
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation

• Greet members, guests, and prospective members as they arrive at the facility
• Check the members in as they enter the facility
• Answer phone calls and assist members as needed
• Communicate with inbound leads and potential members through calls, texts, emails, and in-person meetings
• Communicate with outbound leads and potential partners through calls, texts, emails and in-person meetings
• Contact local businesses about sponsorship
• Provide an excellent onboarding experience
• Assist members with resolving any concerns or complaints

• High school diploma/GED required
• Previous customer service or sales experience
• Proficient in MS Office and other computer programs
• Positive, motivating, and effective interpersonal communication skills
• Excellent organizational and time management skills