Manager, Mortgage Financing & Investor Reporting; CPA

Job Category:
Mortgage Pricing and Investor Relations Degree Level: Bachelor’s Degree Job Description: To plan, direct and manage the multi-function operations of the Investor Reporting and Real Estate transactions teams in support of mortgage loans, home equity lines of credit, and business loans. Manage investor reporting activities, relationships with the organization’s agency (Government Sponsored Entities – GSEs) and private investor base. Ensure compliance with local, state, and Federal laws and regulations.

Manage and account for investor funds and related reporting, account reconciliations, and remittances for secondary market.

• Develop strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met
• Manage investor funds by controlling and approving disbursements, maintaining records of financial position, and reviewing related financial documentation provided to investors
• Serve as point of contact for responding to escalated inquiries from staff and management
• Identify and execute opportunities to leverage existing technology to increase team members’ efficiency. Drive successful change management around implementation of new technology designed to enhance the team’s performance and service levels to members/key third-party stakeholders.
• Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units
• Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements
• Create a team culture of high team member engagement within the team and prioritize team member development and enhanced team contribution to the organization.
• Review investor contracts and determine reporting and remitting requirements.
• Manage requests for recurring audits.
• Collaborate with investors to clarify contract details and coordinate/initiate servicing requirement updates
• Collaborate with investors’ representatives to resolve problems, prevent financial penalties, and maintain Navy Federal’s high quality investor rankings
• Oversee the verification of receipt and amount of funds with internal business partners, and resolves discrepancies by authorizing write off and/or negotiating with investor representatives
• Manage the review and approval of account reconciliation for investors’ Taxes and Insurance (“T&I”) custodial Demand Deposit Accounts (DDA)
• Review preparation of bank reconciliation reports and schedules in accordance with investor guidelines
• Approve reporting packages prepared for investors
• Manage functions related to reconciling all servicing general ledgers, servicing invoices at the loan level, application fees, corporate advances, VA funding fees, bad checks, negative CDVs, aging suspense accounts and cash
• Oversee processes to ensure balance sheet reconciliations are completed with corrections completed accurately, supported by proper documentation, and cleared in a timely manner
• Identify source of errors/discrepancies; research and analyzes data for errors/discrepancies above specific thresholds, document reconciliation issues for resolution/corrective action
• Establish qualitative and quantitative measures to meet compliance goals and expectations
• Analyze workflow, procedures and practices; make recommendations/implement corrective action to improve quality and/or efficiency
• Collaborate with Finance, REL Finance and Mortgage production staff to research, analyze and resolve account related discrepancies
• Ensure resolution of a range of escalated discrepancies and appropriate response to inquiries through collaboration with various internal contacts across the organization
• Analyze, develop, document, and monitor accounting systems and procedures for account reconciliations to ensure compliance with generally accepted accounting principles (GAAP) and regulatory accounting principles (RAP)
• Ensure operations meet Automated Clearing House (ACH) rules and regulations, investor…