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Mortgage Servicing Response Specialist
Job in
Vienna, Fairfax County, Virginia, 22184, USA
Listed on 2026-10-31
Listing for:
System One, Inc.
Full Time, Part Time
position Listed on 2026-10-31
Job specializations:
-
Finance & Banking
Regulatory Compliance Specialist, Loan Servicing
Job Description & How to Apply Below
Title:
Mortgage Servicing Specialist
Location:
Vienna, VA (Hybrid, onsite 3 days a week)
Pay Rate:
Open W2 options
Position Type:
Contract
We are looking for candidates with at least 1 year of professional mortgage servicing experience. Candidates must be able to pass both a credit and criminal background check.
Description:- Monitor Right Now eMessage system while maintaining a strict 24-hour turnaround time; conduct independent research in multiple business areas
- Compose correspondence to member inquiries, ranging from to basic to complex, regarding the servicing of mortgages
- Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X:
Notice of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines - Collaborate with Compliance, Collateral Risk, Mortgage Default and/or Office of General Counsel as appropriate
- Ensure responses to members are factually and grammatically accurate, concise, thorough and in accordance with company style while adhering to RESPA/CFPB
- Research, review and coordinate escalated concerns from members, regulators, attorneys or governing bodies
- Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate response to the inquiry/request to maintain compliance with regulated deadlines - Basic
- Formulate and present proposed resolution and response to management
- Manage Correspondence Quality Assurance Review (CQAR) Database for the implementation or revision of new or existing letters for use by Mortgage Servicing
- Coordinate with Corporate Correspondence, Compliance, management and Mortgage and Equity Servicing Support
: #851-Rockville-S1
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