Lead Patient Financial Services Associate

Overview

The Lead Patient Financial Services (PFS) Associate is a working leader on the PFS team. This role supports the PFS Team’s daily operations, in addition to managing center-related needs and providing patient support. The Lead PFS Associate is also responsible for executing all individual duties including but not limited to verification of patient eligibility and the pre-authorization services required. This position is approximately 70% staff duties and 30% oversight and team performance support.

• Aid and support Manager of PFS and PFS leadership with recruiting new hires and fulfilling all training needs.
• Maintain and manage process improvement changes, payer updates, training documentation and guidance for Team; including but not limited to workflow changes, WIKI updates and policy maintenance.
• Assist Manager of PFS with weekly coverage strategies to ensure all facility work queues are adequately managed (as needed).
• Actively watch and maintain teamwork queues (combined market list) for STAT exams, same-day appointment add-ons, and/or patients nearing date of service deadlines with missing action.
• Coordinate all communication with facility teams; act as lead interface with all center staff triage to fulfill urgent needs, patient requests, payer guidance, etc.
• Support Manager of PFS of phone queue management as necessary.
• Provides interim supervision in the absence of the Manager of PFS and PFS Team Leader/Supervisor.

• Verify patient’s insurance status and benefit eligibility.
• Accurately determine the patient’s un-met deductible, co-insurance, and co-payment amounts.
• Accurately and timely provide for any pre-authorization or pre-certification of services.
• Delegate price requests in the absence of the Manager of PFS and PFS Team Leader.
• Provide high level of customer service with goal of maintaining a low cancellation rate while increasing Time of Service collection rates.
• Other duties as assigned.

• High School Diploma or equivalent required
• Associate’s or bachelor’s degree in business administration or related field preferred

• Minimum 4 years’ relevant experience required
• Previous team leadership experience preferred

• Ability to understand basic medical terminology
• Knowledge of pre-certification process for insurance companies
• Ability to calculate deductible and co-insurance correctly
• Ability to communicate effectively to patients about their medical conditions and the financial aspects of their care
• Ability to coordinate the pre-collection without losing scan and increasing cancellation rate
• Ability to represent the Center in a professional manner when interacting with patients, guests, physicians and their staff
• Ability to handle service issues professionally
• Ability to follow through with customers
• Share relevant information with other employees
• Volunteer to assist others when time permits
• Ability to type proficiently

Founded in 1996, Med Quest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, Med Quest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience.

Patients, referring physicians, and healthcare systems count on Med Quest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit