IT Network and Cloud Specialist

Job Description

The IT Network and Cloud Specialist is a hybrid role that combines end-user technical support, network administration, and application/cloud troubleshooting. This position supports both traditional on-premises environments and modern cloud platforms to deliver seamless, reliable IT services across the organization.

• Serve as the primary point of contact for technical support of AWS-hosted applications, virtual desktops, and other cloud services.
• Troubleshoot and resolve cloud infrastructure issues (e.g., EC2, S3, VPC, RDS), including network connectivity between on-premises and AWS.
• Support users in migrating to, configuring, and using AWS and hybrid cloud solutions (security groups, IAM, VPN, Direct Connect).
• Monitor cloud and infrastructure performance, lead incident management, and maintain operational tasks (upgrades, cost optimization, backups).
• Assist in cloud automation and patching using Infrastructure as Code tools (Cloud Formation, Terraform).
• Educate and assist end-users with AWS and cloud tools, document solutions and creating knowledge base articles.
• Configure, deploy, and support virtualized environments (e.g., VMware ESXi, Proxmox).
• Provide end-user support for hardware, software, and application issues—via help desk, remote, and onsite channels.
• Deploy, configure, and troubleshoot end-user laptops, desktops, and mobile devices, including OS installation and user account setup.
• Install, configure, and maintain network hardware and software (routers, switches, firewalls, wireless access points).
• Troubleshoot network connectivity (VPN, Wi‑Fi, LAN/WAN) and elevate as needed.
• Maintain and support organization‑specific applications, ensuring proper integration with network and cloud services.
• Monitor network performance, manage documentation, and support network security.
• Participate in backups, disaster recovery, user account management, and compliance with IT policies.
• Collaborate with vendors and service providers for technical support, procurement, and escalations.

• Minimum 4 years' experience in IT systems or network administration.
• Strong technical troubleshooting across hardware, software, network, and cloud environments.
• Proficiency in networking: LAN/WAN, Wi‑Fi, VPN, DHCP, DNS, firewalls, and protocols.
• Experience supporting AWS, Azure, Microsoft 365, and managing hybrid/cloud environments.
• Skilled in managing user accounts and group policies (Active Directory, Azure AD, Office 365, AWS IAM).
• Familiar with Windows, macOS, Linux for desktops, servers, and virtualized platforms.
• Hardware setup and support for desktops, laptops, peripherals, and mobile devices.
• Ability to clearly document procedures, incidents, and technical solutions.
• Strong customer service, written, and verbal communication skills for users of varying technical backgrounds.
• U.S. citizenship required.

• Exposure to Linux server environments or scripting/automation on Linux.
• Cisco Certified Network Associate.
• Network+.
• AWS Solutions Architect.

• Bachelor's degree or equivalent experience (minimum four years relevant IT experience).

Dynamo Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, disability, protected veteran status, age, or any other characteristic protected by law.