Junior IT Service Desk Specialist

Position Title: Junior IT Service Desk Specialist

Location: US-Virginia-Vienna

Job Overview:

The Jr. IT Service Desk Specialist will work as part of an IT Service Desk team responsible for Tier 1-2 support. Responsibilities include maintaining and managing the IT infrastructure and operational needs of the customer, including hardware and software issues, desktops, peripherals, and end-user issues.

Team members shall demonstrate flexibility in working across various IT disciplines and actively support large-scale IT initiatives. They will work in close collaboration with the IT Service Desk Project Manager to ensure end-user requirements are effectively addressed and to assist with the timely resolution of technical issues.

• Respond to customer incidents and service requests via phone, email, walk-ups and through the incident tracking system
• Conducting moves, adds, and changes within the respective end-user computer and telephony systems
• Assist with the development and maintenance of operating procedures, knowledge articles, and user guides to improve service response times
• Provide Video (Zoom, Web Ex, Teams) and On-site Conferencing Support and scheduling
• Assist end users with remote client (Citrix/Azure Virtual Desktop) access procedures and/or troubleshooting connectivity issues
• Image, Configure, and deploy end users' workstations and peripherals
• Collaborate with other IT team members on large projects
• Process and track warranty repairs
• Troubleshoot printers, copiers, and scanning systems
• Troubleshoot and set up video conferencing equipment
• Assist with user mobile phone (iOS, Intune) configuration and deployments to users

Required:

• 1+ year of relevant work experience in an IT Service Desk Environment providing technical end-user support for applications, hardware, and mobile devices
• Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti, Salesforce preferred
• Windows OS Support Experience
• Apple iOS Support Experience
• Azure VDI / Citrix Experience
• Microsoft Office 365, MS Teams, Active Directory Experience
• Strong customer service orientation, A positive attitude in interactions with employees is required
• Excellent interpersonal and communication skills
• Attention to detail in setting up equipment, including cable management
• Organizational skills in managing multiple tasks
• High levels of maturity and professionalism; giving, receiving, and responding to feedback effectively
• ACTIVE SECRET CLEARANCE REQUIRED

Preferred:

• Relevant certifications such as Azure, Security +

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Our package also includes:
Medical, Dental & Vision Insurance, Flexible Spending Accounts, Short-Term and Long-Term Disability Insurance, Life Insurance, Paid Time Off & Holidays, Earned Bonuses & Awards, Professional Training Reimbursement, Paid Parking, and Employee Assistance Program.

Equal Opportunity Employer/Protected Veteran/Disability. Equal employment opportunity, including veterans and individuals with disabilities.