Salesforce QA

Cloud Syn Apps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud Syn Apps has its major operations in Canada, USA and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within Salesforce Public Sector space. While Public Sector is our passion, we are also growing into other verticals including Insurance and Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by salesforce) and Clariti Solutions (erstwhile Basic Gov Applications) and have implemented these solutions for several municipal, provincial/state, federal and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce based solutions and accelerators which in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally working with our associates. We are quickly growing and that brings additional responsibility treating everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner and client bring to the table.

The Salesforce QA will play a key role in ensuring the quality, reliability, and performance of Salesforce-based applications. This role involves designing and executing detailed test cases, validating business requirements, and supporting all phases of the Quality Assurance (QA) lifecycle. The tester will collaborate closely with business analysts, developers, and client teams to identify defects, ensure adherence to quality standards, and deliver high-performing solutions.

The ideal candidate will have a strong understanding of Salesforce environments, testing methodologies, and SDLC processes, with the ability to work independently or within a collaborative team setting in both Agile and Waterfall models.

• Conduct medium complex technical QA activities related to the Application Under Test (AUT).
• Understand the existing process, analyze users' requirements, and document requirements.
• Prepare testing and reporting documentation, such as Test plans, Test strategy, and test exit reporting, throughout the software development life cycle.
• Create a Requirement Traceability Matrix (RTM).
• Track defects to closure and maintain an up-to-date defect repository.
• Work individually on the project, completing assigned tasks promptly.
• Collaborate on quality assurance within a team or with the client team.
• Support the implementation of quality improvement initiatives for future applications or projects.
• Communicate effectively with the Team Lead to facilitate informed decisions on progress.
• Be flexible and adapt to new technologies on a need basis.
• Perform Functional testing, regression testing, System Integration Testing, and support User Acceptance testing.

• Knowledge of Salesforce clouds (Sales, Service, Marketing, etc.); experience or knowledge of public sector solutions and omni scripts are added advantages.
• Good understanding of Quality Assurance testing life cycle, including writing test plans/strategies, and the ability to execute manual and functional testing involving data mocking, running test cases, validation, result validation, etc.
• Understand Software Development Life Cycle (SDLC) in Waterfall or Agile methodology of project delivery.
• Strong analytical skills and a proven ability to quickly understand complex business and systems to provide a suitable solution for clients.
• Good command of English, both written and spoken.
• Team player.

• Knowledge and experience in at least one programming language.