Cloud Support Engineer

MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.

• Diagnosing, resolving, and tracking complex support cases through Service Now, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs.
• Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation.
• Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required.
• Partnering with product and back‑line engineers to reproduce issues, validate fixes, and enhance system stability and documentation.
• Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams.
• Delivering high‑touch, mission‑critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases.
• Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency.
• Work Shift – Day shift 6am‑2pm; schedule may include rotating weekends and other shifts as required.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline.
• Education substitutions:
• Four (4) years of additional relevant experience may substitute for a bachelor’s degree.
• Associate’s degree plus two (2) years of additional relevant experience may substitute for a bachelor’s degree.
• AWS Cloud Practitioner or Azure Fundamentals (AZ‑900): each may substitute 0.5 years’ experience.
• CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience.
• AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ‑305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years’ experience.
• Other relevant certifications: each may substitute 0.5 years’ experience.
• Experience in Linux system administration (command‑line management, networking, and service operations).
• Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification.
• Experience with ticketing, alerting, and incident response tools.
• Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non‑technical audiences.
• Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure.

• 8140 Compliance (Technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc).
• Experience with Service Now ticketing, alerting, and incident response tools.
• Experience with Service Now Customer Service Management (CSM) module.
• Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers.
• Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows.
• Experience in hybrid or on‑prem/cloud integrated environments.
• Proficiency with Google Workspace or Microsoft Office collaboration tools.

• An active/current TS/SCI with Polygraph is required for this position.

• Must be able to remain in a stationary position 50% of the time.
• Must occasionally move around the office to access file cabinets, office machinery, etc.
• Frequent communication with co‑workers, management, and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations.

• Entry level

• Full‑time

• Information Technology

• IT System Data Services