Senior Director, Specialist Solution Consulting - US Public Sector

Senior Director, Specialist Solution Consulting – US Public Sector

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Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Senior Director of Specialist Solution Consulting, US Public Sector, is a critical leadership role providing strategic direction and operational excellence for our technical pre‑sales teams serving Federal, State and Local Government, and Higher Education customers. This leader will oversee solution consulting efforts across Service Now’s core platform workflows including Technology Workflows, Core Business Services, Risk & Security, and Platform, Data & Analytics.

This role is focused on enabling our Public Sector customers to make informed technical solution decisions that position Service Now as their vendor of choice. This role will report directly to the VP of Public Sector Solutions and will serve as the technical pre‑sales counterpart to the AVP of Solution Sales for US Public Sector. As a second‑line leader, this individual will play a pivotal role in driving revenue growth by building technical excellence, accelerating multi‑workflow solution adoption, and creating scale across our product portfolio in coordination with our sales teams.

• Build a world‑class, high‑performing Solution Consulting team recognized as a talent destination within Service Now and the broader Public Sector marketplace.
• Lead technical teams who drive solution decisions with customers, positioning Service Now as the vendor of choice through superior technical expertise and customer engagement.
• Develop cross‑platform solution selling as a standard practice within the broader Public Sector sales organization, improving multi‑workflow deal construction and execution.
• Drive each workflow to achieve independent quota targets while fostering collaboration across product lines to meet overall sales objectives.
• Create innovative technical engagement models to construct large, strategic deals that improve year‑on‑year growth of the business.
• Establish strong partnerships with Americas workflow‑specific Solution Consulting leaders, product teams, and the broader Service Now ecosystem.
• Collaborate closely with matrixed Public Sector organizations (CEG, Partners, Core Sales & SC teams, Architecture, Support) to ensure customers rapidly realize value from their investment in the Service Now platform.

• Establish vision, priorities, and goals for the US Public Sector Specialist SC organization in partnership with the VP of Public Sector Solutions and Americas workflow SC leaders.
• Define and implement a comprehensive technical pre‑sales strategy that aligns to Federal, State and Local Government, and Higher Education customer needs and buying patterns.
• Develop long‑term coverage plans and resource alignment strategies to maximize opportunity capture across products, agencies, and customer personas.

• Partner closely with the AVP of Solution Sales and Core sales teams to develop account and business strategies for the US Public Sector.
• Support business selling motions through executive‑level technical presentations, complex problem resolution, strategic relationship development, and coordination of resources for top prospects.
• Participate in regular territory reviews with sales leadership, maintaining detailed understanding of the technical requirements and competitive dynamics of top deals in the region.
• Drive quota‑carrying…