Sr. Instructor

In this position, you will use your teaching skills and GIS knowledge to empower our customers with our innovative GIS software. As an Esri Instructor, you will create a dynamic learning environment through hands‑on training, interactive instructions, and engaging activities. You will partner with organizations to expand the use of ArcGIS maps and applications across their organizations and communicate the strategic impact of GIS programs.

The contributions you make in this role will support Esri customers across many industries including, but not limited to, Defense and Intelligence, Public Safety, and Health and Human Services. The work you do will enable customers to grow their ArcGIS user skills, productivity, and confidence in addition to ensuring sustainable GIS workflows and operations.

Esri has a Relocation Assistance Program and can provide support with relocating to the Vienna, VA area for this position.

• Grow user skills: develop and deliver training programs through various formats and methods including in‑person, virtual and hybrid offerings to enhance users' proficiency in ArcGIS software both domestically and internationally. Identify and address skill gaps through targeted training sessions and workshops. Provide ongoing support and guidance, answering questions and helping users overcome challenges. Stay updated on the latest GIS trends to ensure training content remains relevant and up to date.
• Ensure sustainable GIS workflows: collaborate with customers to understand their business processes and requirements. Provide guidance and training on best practices for designing and implementing sustainable GIS workflows. Deliver workshops and sessions to educate customers and support their challenges and skill gaps related to workflow sustainability.
• Expand the use of ArcGIS: actively promote the adoption of ArcGIS across customer groups. Identify potential use cases for ArcGIS in various business processes and demonstrate its value. Develop and deliver training workshops and sessions to showcase the capabilities of ArcGIS. Collaborate with stakeholders to understand needs and customize solutions.
• Communicate the impact of GIS: develop compelling narratives and visualizations to effectively communicate the impact of GIS. Collaborate with the Content Development and Creation teams to create engaging content such as case studies and success stories. Present the value of GIS to customers. Stay informed about industry trends and research to provide insights on the broader impact of GIS.

• 5+ years of professional experience leveraging Esri's software capabilities with an emphasis on ArcGIS Desktop and/or ArcGIS Pro; 2 years of professional experience in classroom facilitation and instructional delivery.
• Ability to handle multiple responsibilities while prioritizing student needs.
• Strong listening skills and the ability to incorporate feedback to continuously improve instructional delivery and course materials.
• Proven ability to collaborate with multiple cross‑functional teams.
• Excellent verbal and written communication skills.
• 20% travel within the year to support an average of 10–15 onsite customer training sessions per year.
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• Bachelor's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field.

• Master's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science or related field.
• Familiarity with web‑based meeting tools.
• Completion of an Esri technical certification and facilitation certification.
• Demonstrated technical writing ability.
• Up to 40% travel time, including international travel, to support an additional 10–15 customer engagements.

Esri’s competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit‑sharing…