IT Support Specialist

Overview

Location: On-site – 5days—Vienna, VA

Job Type: Full Time

Department: IT / Corporate

Salary -- Various factors are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, education, certifications, and competencies that align with the specified role. The pay range for this position is: $75,000-$90,000.

Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors. Horizon’s culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach.

We are seeking a detail-oriented and technically skilled IT Support Specialist to join our growing team. This role calls for a dedicated professional with experience in end-user support in an Office 365 environment, IT systems management, and the advancement of organizational cybersecurity posture. The ideal candidate will demonstrate a proactive approach to technology, an ability to communicate effectively across departments, and a passion for maintaining operational excellence in a rapidly evolving digital landscape.

• End-User Support:
  Serve as the first point of contact for technical assistance, troubleshooting hardware and software issues, and ensuring timely resolution for staff across all departments.
• IT Systems Management:
  Support the management of end user IT equipment and related inventory. Conduct the installation, configuration, and maintenance of computers, servers, networks, and related infrastructure to ensure optimal performance and security.
• Security Monitoring:
  Regularly monitor systems for vulnerabilities, and respond promptly to security incidents, escalating as necessary and documenting all actions taken.
• Documentation and Reporting:
  Maintain detailed and accurate records of technical procedures, incidents, configurations, and compliance activities. Prepare reports for management and auditors as required.
• User Training:
  Educate employees about cybersecurity best practices.
• Policy Enforcement:
  Ensure the consistent application of IT and cybersecurity policies, including access controls, password management, and system updates.

• Education:
  
  Associates or Bachelor’s degree in Information Technology or equivalent experience.
• Prior work in government-regulated environment
• Experience:
  
  Minimum of 5+ years’ professional experience in IT support or systems administration
• Technical
  
  Skills:
  
  Strong proficiency in managing Windows and Linux operating systems, networking protocols, cloud services, and endpoint security solutions.
• Cybersecurity Knowledge:
  Understanding of cybersecurity principles, frameworks, and best practices, with ability to apply these concepts to real-world business environments.
• Certifications:
  
  Industry-recognized certifications such as CompTIA Security+, or similar credentials are highly desirable.
• Communication
  
  Skills:
  
  Excellent written and verbal communication skills. Ability to translate complex technical information into user-friendly guides and presentations.
• Analytical Thinking:
  Proven ability to assess risks, troubleshoot issues, and develop effective solutions under pressure.
• Attention to Detail:
  Meticulous approach to documentation, record-keeping, and the interpretation of regulatory requirements system performance.
• Teamwork:
  Collaborative spirit and willingness to work closely with colleagues in IT, compliance, management, and external partners.

• Process Improvement:
  Ability to identify inefficiencies, recommend process changes, and lead initiatives to streamline operations.
• Adaptability:
  Comfortable working in a dynamic environment, adjusting priorities quickly in response to emerging needs or threats.
• Ethical Leadership:
  Commitment to upholding the highest standards of integrity, confidentiality, and professional ethics.

• Problem-Solving:
  Ability to think critically…