ServiceNow Developer – Mid Level

Description

Centennial Technologies is seeking a mid-level Service Now Developer with hands-on experience in modules such as IT Service Management (ITSM), IT Operations Management Visibility (ITOM Visibility), Hardware Asset Management (HAM), and Governance, Risk, and Compliance / Integrated Risk Management (GRC/IRM). The ideal candidate will collaborate with cross-functional stakeholders to translate business requirements into robust, scalable, and secure Service Now solutions, and will play a key role in designing, developing, and implementing high-quality applications on the Service Now platform.

• Design, develop, and implement custom applications, workflows, UI policies, business rules, client scripts, and integrations on the Service Now platform.
• Configure and customize core modules including ITSM, ITOM, HAM, and GRC/IRM.
• Build and maintain data models, transform maps, and discovery patterns to ensure accurate and reliable CMDB and service mapping.
• Develop automation strategies using Flow Designer, Integration Hub, scheduled jobs, and orchestration capabilities.
• Evaluate business requirements and translate them into high-quality technical solutions aligned with industry and platform best practices.
• Ensure platform scalability, maintainability, and adherence to governance standards.
• Conduct code reviews and enforce development standards across the Service Now ecosystem.
• Exposure to design and implement APIs/integrations with external systems using REST, SOAP, MID Servers, and Integration Hub spokes.
• Troubleshoot integration issues, optimize performance, and ensure secure data exchange.
• Enhance CMDB data quality using discovery, service mapping, and reconciliation rules.
• Configure ITOM Visibility components including Discovery, Service Mapping, Event Management (optional if applicable).
• Work with stakeholders to maintain CMDB governance, lifecycle management, and audit readiness.
• Implement and customize GRC/IRM modules such as policy & compliance, risk management, and audit management.
• Configure Hardware Asset Management (HAM) life cycles, normalization, reconciliation, and asset workflows.
• Work closely with product owners, process owners, architects, and business teams to refine requirements and deliver impactful solutions.
• Provide mentoring and technical guidance to junior developers and administrators.
• Participate in Agile ceremonies, sprint planning, and backlog grooming.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of total experience including 3+ years of hands-on Service Now development.
• Strong proficiency in JavaScript, Glide API, Jelly, Angular
  
  JS, UI Builder, and Flow Designer.
• Experience with at least 2 major modules such as ITSM, ITOM, ITAM, HAM, IRM, and CAM.
• Demonstrated experience in building complex workflows, integrations, and custom applications.
• Strong understanding of CMDB architecture, discovery probes, patterns, and data governance.
• Must be Certified System Administrator (CSA).
• Must be a U.S. Citizen with ability to obtain public trust clearance.

• Certified Application Developer (CAD).
• Service Now CIS (Certified Implementation Specialist) Certifications in ITSM, or Risk and Compliance (RC).

Location: Hybrid – At least 4 days onsite in Tysons Corner, VA.

Job Type: Full-time

Centennial Technologies Inc. is committed to a healthy work-life balance and provides a collaborative and supportive professional environment. We offer flexible PTO, casual work culture, and regular opportunities for career advancement and skills development.

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance
• 401(k) Retirement Plan
• Paid Time Off and Federal Holidays

• Supportive work environment that promotes work-life balance
• Performance-based rewards and recognition
• Regular employee feedback and collaboration
• Paid training in emerging technologies and federal compliance
• Client-focused, employee-centered growth

Centennial is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.