Systems Administrator; Secret Clearance. On-site

Overview

Micro Health is seeking a Systems Administrator to support our team in Washington D.C.

Secret Clearance

On site work will be required

The successful candidate must be a self-starter, working as part of a System Administrator team, to support the Bureau of Medical Services. The System Administrator provides on-going support for its Information Technology (IT) systems management, operations, and maintenance activities. These activities include system configuration control, Help Desk/user support, system administration, and expertise in peripheral hardware setup, including video teleconferencing equipment. The System Administrator is responsible for providing high quality customer service and technical support for all audio/visual and client peripheral solutions.

The System Administrator relies on experience and judgment as well as preestablished procedures and instructions to identify, research and resolve technical problems. Supported functions include server management, hardware configuration, presentations, video teleconferences and customer engagement. The role is accountable for ensuring a positive user experience with all supported technologies, from AV equipment and mobile devices to desktop support of customer laptops and peripherals.

The System Administrator will also provide support within production, training, development, and Internet-only environments.

• Configure and maintain Active Directory, Group Policy Objects (GPOs), Internet Information Services (IIS), SQL Server 2019, and Windows Server Update Services (WSUS)
• Execute vulnerability scans, assess results, and remediate vulnerabilities as needed for system compliance
• Troubleshoot any access problems and implement network security policies and application security, access control and corporate data safeguards and monitor patch management to ensure network equipment and operating systems are protected against vulnerabilities
• Configuring and supporting security tools such as anti-virus software and patch management systems
• Monitor system events to provide a secure environment and mitigate risks
• Track work items and project tasks in Azure Dev Ops and/or in any specified tool
• Contribute to the development of system documentation and customer deliverables
• Support setup and maintenance of peripherals (monitors, scanners, printers) in the Production and Training environments
• Support all hardware in the development environment
• Provide full hardware support and maintenance and software support for Dedicated Internet Networks (DINs) and laptops
• Provide high quality customer service for all audio/visual events and end user client peripheral hardware requests
• Provide technical support for all Audio/Visual related systems including but not limited to display devices, projectors, and video teleconferencing (VTC) systems using documented procedures and tools
• Provide comprehensive audio/visual support for meetings and events including setup, testing, operation and removal of AV equipment, configuration of conference room and event spaces and audio or video conferencing needs
• Perform metrics reporting as necessary for customer engagements and system outages
• Maintain up-to-date inventory of all applicable hardware & software
• Require proven ability to support IT components (Client & Mobile Hardware / Software), Windows, IOS, Android and Office
• Operation and troubleshoot Laptop, PC, Printer and Mobile devices
• Provide support to both onsite and remote users using Service Now ticketing system, while escalating tickets as necessary to the appropriate support teams.

• Strong attention to details
• Minimum three years of direct work experience with AV and video teleconferencing solutions and technologies
• Working knowledge of MS operating systems (Windows 10) and applications (Office 2016, O365), FISMA compliance, server management, and application support
• Active Directory, Group Policy Objects (GPOs), Internet Information Services (IIS), SQL Server 2019, and Windows Server Update Services (WSUS).
• Experience in Azure Dev Ops preferred though similar environment acceptable
• Understanding of and ability to troubleshoot signal path for audio and video
• Experience with networked AV technology
• Customer support experience via a help desk / service desk model
• Experience troubleshooting a wide range of IT problems
• Solid understanding of networking concepts, including VoIP
• Ability and desire to provide extraordinary customer-service to internal customers
• Ability to work independently and in a dynamic environment
• Strong verbal and written interpersonal communications skills and ability to deal effectively with customers, peers and management
• Strong problem solving and organizational skills
• Ability to lift 25lbs or more
• Microsoft Certifications are preferred but not required
• Bachelors Degree in related field is preferred but not required

Clearance: Required clearance for this position is Secret Clearance

Salary: $85,000-$100,000

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