Systems Administrator; Secret Clearance. On-site

Overview

Micro Health is seeking a Systems Administrator to support our team in Washington D.C.
Secret Clearance
. On-site work will be required.

The successful candidate must be a self-starter, working as part of a System Administrator team, to support the Bureau of Medical Services. The System Administrator provides on-going support for IT systems management, operations, and maintenance activities, including system configuration control, Help Desk/user support, system administration, and expertise in peripheral hardware setup, including video teleconferencing equipment. The System Administrator is responsible for providing high quality customer service and technical support for all audio/visual and client peripheral solutions.

The role relies on experience and judgment as well as pre-established procedures to identify, research and resolve technical problems. Supported functions include server management, hardware configuration, presentations, video teleconferences, and customer engagement. The role ensures a positive user experience with all supported technologies from AV equipment and mobile devices to desktop support of customer laptops and peripherals. The System Administrator will also provide support within production, training, development, and Internet-only environments.

• Configure and maintain Active Directory, Group Policy Objects (GPOs), Internet Information Services (IIS), SQL Server 2019, and Windows Server Update Services (WSUS)
• Execute vulnerability scans, assess results, and remediate vulnerabilities as needed for system compliance
• Troubleshoot access problems and implement network security policies, access control, and data safeguards; monitor patch management to protect network equipment and operating systems
• Configure and support security tools such as anti-virus software and patch management systems
• Monitor system events to maintain a secure environment and mitigate risks
• Track work items and project tasks in Azure Dev Ops or other specified tools
• Contribute to the development of system documentation and customer deliverables
• Support setup and maintenance of peripherals (monitors, scanners, printers) in Production and Training environments
• Support all hardware in the development environment
• Provide hardware and software support for Dedicated Internet Networks (DINs) and laptops
• Provide high quality customer service for all audio/visual events and end-user peripheral hardware requests
• Provide technical support for all Audio/Visual systems including display devices, projectors, and video teleconferencing (VTC) systems using documented procedures and tools
• Deliver comprehensive audio/visual support for meetings and events, including setup, testing, operation, and removal of AV equipment, and configuring conference rooms and event spaces
• Perform metrics reporting as necessary for customer engagements and system outages
• Maintain up-to-date inventory of all applicable hardware and software
• Support IT components (Client & Mobile Hardware/Software), Windows, iOS, Android, and Office
• Operate and troubleshoot laptops, PCs, printers, and mobile devices
• Provide support to onsite and remote users using Service Now ticketing system, escalating tickets as needed

• Strong attention to detail
• Minimum three years of direct experience with AV and video teleconferencing solutions
• Working knowledge of MS operating systems (Windows 10) and applications (Office 2016, O365); FISMA compliance, server management, and application support
• Active Directory, GPOs, IIS, SQL Server 2019, and WSUS
• Experience in Azure Dev Ops preferred or similar environment
• Understanding of and ability to troubleshoot audio and video signal paths
• Experience with networked AV technology
• Customer support experience via a help desk/service desk model
• Experience troubleshooting a wide range of IT problems
• Solid understanding of networking concepts, including VoIP
• Strong customer-service orientation for internal customers
• Ability to work independently and in a dynamic environment
• Strong verbal and written communication skills
• Strong problem-solving and organizational skills
• Ability to lift 25 lbs or…