Customer Service Support Specialist - TS​/SCI Polygraph

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain:
None Public Trust/Other

Required:

None Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills:

Customer Service, Laptop Maintenance, Mobile Support

Certifications:

None

Experience:

5 + years of related experience US Citizenship

Required:

Yes.

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Customer Service Support Specialist joining our team. The work hours for this position are 10am-6pm.

WHAT YOU’LL NEED TO SUCCEED:

Education:

Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Required Experience:

5+ years of related.

• Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
• Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
• Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
• Demonstrated experience imaging and re-imaging laptops.
• Demonstrated experience loading software onto laptops.
• Demonstrated experience interacting with service providers to resolve issues.
• Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Demonstrated experience providing strong customer service and problem solving skills.

• Demonstrated experience working in a team environment and with all levels of management.
• Demonstrated experience imaging and re-imaging with Sponsor’s laptop build.
• Demonstrated experience loading software onto laptops.
• Demonstrated experience creating Sponsor laptop accounts.
• Demonstrated experience with Sponsor’s SOP for managing the lifecycle of laptops issued to Sponsor’s customers.
• Demonstrated experience with IT service delivery processes.
• Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
• Demonstrated experience with the Sponsor’s enterprise IT incident ticketing tool.

Security Clearance Level: TS/SCI with Polygraph.

Location:

Tysons, VA – On Customer Site.

Work Schedule:

M-F, 10am - 6pm. U.S. Citizenship Required.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#Opportunity Owned #GDITCareers #WeAreGDIT #JET # #GDITEnhanced
2026

The likely salary range for this position is $106,275 - $143,782. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40.

Travel Required:

Less than 10%. Telecommuting Options:
Onsite.

Work Location:

USA VA Tysons Corner. Additional Work Locations.

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a…