Technical Product Analyst

We are seeking an experienced Service Now Software Asset Management (SAM) Analyst to support the administration, optimization, and governance of enterprise software assets. This role focuses on managing the software asset lifecycle, maintaining accurate licensing and entitlement records, ensuring compliance, and identifying opportunities to improve software utilization and cost efficiency.

The SAM Analyst will leverage Service Now Software Asset Management Professional (SAM Pro) and enterprise discovery tools to monitor software inventory, manage licensing requirements, support contract renewals, and improve software asset management processes.

The ideal candidate will have strong experience with Service Now SAM Pro, software licensing and compliance, asset lifecycle management, and data analysis. This position requires strong analytical skills, attention to detail, and the ability to collaborate with IT, procurement, finance, and other business stakeholders.

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: 100k-122k

Hybrid in Vienna, VA

An In Person interview will be required for this role

• Administer, maintain, and optimize Service Now Software Asset Management Professional (SAM Pro) capabilities.
• Manage software asset lifecycle activities, including procurement, deployment, utilization, reclamation, renewal, and retirement.
• Maintain accurate software product, model, entitlement, and licensing records within Service Now.
• Monitor software license usage and compliance to identify discrepancies, risks, and optimization opportunities.
• Support software contract management, renewal tracking, and license reconciliation activities.
• Analyze software utilization and identify opportunities for license reclamation, consolidation, and cost optimization.
• Maintain accurate software inventory data through integration with enterprise endpoint management and discovery tools.
• Utilize Microsoft SCCM, JAMF, and other discovery platforms to validate software installations and asset records.
• Perform data validation, reconciliation, and quality assessments to maintain accurate software asset information.
• Develop and maintain reports, dashboards, key performance indicators (KPIs), and metrics related to software asset management.
• Analyze software asset data to support governance, compliance, and operational decision-making.
• Track software end-of-life (EOL) information and support planning for software retirement or replacement.
• Collaborate with IT, procurement, finance, and business stakeholders to support software licensing and contract management activities.
• Identify opportunities to improve software asset management processes, workflows, and operational efficiency.
• Support continuous improvement of Service Now SAM Pro functionality, reporting, and data quality.
• Document software asset management procedures, processes, and operational standards.
• Perform other duties as assigned.

• Bachelor's degree in Information Technology, Business Administration, Finance, or a related field.
• Demonstrated experience in Software Asset Management (SAM) and the Service Now platform.
• Hands‑on experience administering, configuring, or optimizing Service Now Software Asset Management Professional (SAM Pro).
• Strong understanding of software asset lifecycle management processes and best practices.
• Experience managing software products, software models, entitlements, and licensing records.
• Knowledge of software license management, compliance requirements, and reconciliation processes.
• Experience supporting software…