Veterinary Receptionist; Care Coordinator; Hope Advanced Veterinary Center

Pet Vet Care Centers' Hope Advanced Veterinary Center is currently seeking a Veterinary Receptionist (Care Coordinator) to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

The Care Coordinator serves as the first point of contact for clients while coordinating communication between clients, veterinarians, nursing staff, and specialty departments. This role is responsible for creating an exceptional client experience through compassionate service, efficient patient flow, accurate financial coordination, and clear communication. Care Coordinators champion the One Hope experience by ensuring seamless transitions between Emergency and Specialty services.

They serve as the connection between departments, creating a unified hospital experience where clients experience one coordinated team dedicated to their pet's care rather than separate specialty practices.

Hope Advanced Veterinary Center in Vienna, Virginia has been the trusted destination for specialty and emergency veterinary care in the greater Washington, DC area for more than 30 years, operating 24/7, 365 days a year. With a team of board-certified specialists spanning oncology, internal medicine, ophthalmology, cardiology, surgery, and neurology, Hope provides some of the most comprehensive specialty care available anywhere in the Mid-Atlantic region.

• Welcome clients and patients with professionalism, empathy, and compassion.
• Deliver exceptional customer service in person, by telephone, and through electronic communication.
• Build trusting relationships with clients while maintaining professionalism and confidentiality.
• Support clients experiencing emotional or stressful situations with patience, compassion, and understanding.
• Educate clients regarding hospital services, scheduling, payment options, and hospital policies.
• Respond professionally to client concerns and elevate issues appropriately when needed.

• Coordinate patient arrivals, admissions, transfers, and discharges.
• Schedule appointments across Emergency and Specialty services.
• Obtain, organize, and maintain outside medical records.
• Ensure patient information is accurate and complete within the practice management system.
• Communicate appointment instructions, fasting requirements, medication guidance, and follow up recommendations.
• Coordinate communication between clients and the medical team throughout the patient's visit.

• Answer incoming phone calls, emails, and electronic communications promptly and professionally.
• Route calls and messages to the appropriate department or clinician.
• Recognize potential medical emergencies and appropriately prioritize urgent patient needs.
• Communicate scheduling changes, delays, and updates with empathy and professionalism.
• Collaborate with technicians, veterinarians, pharmacy, and leadership to ensure timely, accurate communication.

• Process invoices and client payments accurately.
• Explain estimates and hospital financial policies with confidence and professionalism.
• Assist clients with available…