Manager, Underwriting; Operational Strategy

Position: Manager, Underwriting (Operational Strategy)
Job-:
Credit Card Services

Location:

Winchester, VA, United States;
Vienna, VA, United States Workplace:
Hybrid

Schedule:

Full time, Regular Hours Posted:
Closes:
Targeted Salary Range: TBDTo plan, direct and manage the multi-function operations of the Underwriting branch, including origination and extension of credit, while monitoring credit risk levels and member experience for the portfolio. Monitor the performance of processing systems to ensure correct application of NFCU's credit policies. Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals.

Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

Qualifications Expert knowledge of applicable federal and state laws, rules, and regulations (e.g., Fair Credit Reporting Act, Equal Credit Reporting Act, NCUA, CFPB, BSA, etc.) Extensive progressively responsible experience leading and managing a multi-functional credit card lending operation in a large financial institution, including operational and regulatory risks and controls

Advanced knowledge of banking/financial industry trends, products and services

Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

Expert organizational, planning and time management skills

Extensive experience in supervising and leading employees

Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals

Expert verbal and written communication skills

Advanced database, word processing, spreadsheet, and presentation software skills

Expert knowledge of credit card products, services, processes, and procedures

Expert skill in producing desired results and achieving goals and objectives

Expert skill interacting tactfully and effectively in difficult situations

Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation Expert skill exercising initiative and using good judgment to make sound decisions

Expert skill using innovative thinking to solve problems and facilitate the decision making process

Expert skill identifying and analyzing business requirements and recommending solutions

Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

Bachelor’s degree in Finance, Business Administration, or related field or an equivalent combination of education, training, and experience

Desired Qualifications Advanced knowledge of NFCU credit card operations

Advanced knowledge of NFCU policies, procedures, products, and services

Master’s degree in Finance, Business Administration Additional Information

Hours:

Monday - Friday, 8:00AM - 4:30

PM

Location:

820 Follin Lane, Vienna, VA  Security Drive, Winchester, VA 22602

Responsibilities Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives

Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Oversee development of benchmarking and trend analysis to drive continuous improvement and elevate service performance, increase member experience quality, manage expenses, minimize financial risk, and…