Principal Technical Consultant

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention.

Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description The Team The Customer Excellence Group at Service Now works with customers to help them achieve their business outcomes by providing prescriptive guidance.  As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the Service Now platform by getting them to see the value of their Service Now investment.

The Role The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring Service Now Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.  Integrations consultants design and implement integrations between Service Now and third-party software platforms, programs, and applications.

They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.

What you get to do in this role:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Devising integration development plans and strategies while formulating architectures for systems integrations.

Implement the latest Service Now AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers

Developing solutions specific to user requirements gathered in workshops.

Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.

Ensuring that best practices in integration processes are followed by the organization.

Act as an SME to solve complex user issues related to Integrations and AI solutions.

Checking and correcting conflicts in data configurations and overlaps.

Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.

Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has:

Active Security Clearance Required At least 8 years of configuration/development experience for complex, highly capable, integration technologies

Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems

Maintain at least 2 Service…