Supervisor, Restaurant​/Food Service, Catering

Job Title

Supervisor (McHappy’s Bakeries)

Job Grade/Classification:
Non-Exempt

Reporting Structure:
This position reports directly to the District Manager (McHappy’s)

This position is responsible for assisting the District Manager with the operations and compliance of the McHappy’s Bakeries. The position ensures bakery operations, processing and preparing baked-goods and other food for the bakeries and restaurants. It supervises and trains the bakery staff members and ensures a clean and safe working environment. The incumbent is responsible for maintaining a high quality of food production, while assisting with costs, pricing and profitability.

The incumbent works closely with the company owners and other supervisors with regards to overall food management and costs/profitability for operations.

• McHappy’s Bakeries operations, supervision of employees and ensuring the highest standards of quality for the sale of product in the company’s bakeries and restaurants.
• Trains and develops staff on baking and preparation of food (bulk or otherwise), for example, baked goods, breads, donuts, desserts (cakes, cupcakes, cookies), pizza crusts, etc.
• Supervises the appropriate and adequate inventory and re‑order of necessary food stock supplies/orders.
• Ensures clean and safety practices for food handling by employees, ex: clearly marking food items and expiration dates, following protocols to prevent food cross‑contamination related to food allergies, bacteria, etc.; ensures the routine inspections of supplies for expiration dates, rotation of stock from the prior shift, and ensuring only fresh and safe food in refrigerators, freezers, pantries, etc.; ensures thermostat setting of ovens and adjusting as necessary.
• Responsible for employees’ current knowledge of safe and healthy practices for food handling and preparation; and maintains the current required food handling permit, obtaining Serv Safe Certifications.
• Oversees the unloading of incoming truck loads, inventory and stocking of incoming supplies.
• Supervises and trains employees, responsible for employee performance and development, mentoring and assisting the District Management in addressing employee relations issues.
  • Trains and works closely with the staff to ensure only the highest quality food is prepped, cooked and delivered to the bakeries and restaurants.
  • Continuous and updated training for all staff members on processes, expectations, serving the public, following policies, etc.
  • Ensures continuous training and staff knowledge of safe and healthy practices for food handling and preparation and the current required food handling permits, Serv Safe Certification.
• To fill‑in employees’ position’s requirements to ensure coverage during absences.
• To courteously address with tact and professionalism any complaints, concerns and issues; and trains employees to handle in the same appropriate manner.
• Ensures employees have the appropriate food handling and health/safety training and permits and continuously trains on proper, hygienic and safe food handling practices.
• Ensures an exceptionally clean environment by cross‑training all employees in regards to general cleaning services, as all staff is responsible to ensure clean Kitchen and Prep Areas of the bakeries.
• Responsibility for purchasing, strict inventory control and protocols, providing leadership with routine results reporting and upon request.
• Ensures proper payment policies, processes and controls are trained and followed.
• Complies with and sets example for, teaches and trains employees, ensuring all company policies, standards and protocols, Standard Operating Procedures (SOP’s), Departmental Checklists and other required rules and practices.
• Follows, trains and sets example for safety and security practices and protocols; and ensures these processes are timely, sufficiently and consistently followed; successfully completes and complies with all daily and other routine Departmental Checklists (Ex: Opening Checklist, Closing Checklist, Cleaning Checklist, etc.) and Standard Operating Procedures (SOP’s), adhering to these with the utmost attention to…