Part-time Personal Banker - Hwy , Villa Rica - banking

Part-time Personal Banker I - Hwy 61, Villa Rica - banking experience preferred Job Summary

Entry‑level banking role to build proficiency in transactional and service functions. Operates as a multi‑functional team member with the ability to process transactions, provide optimum service, and consult in an advisory role to maximize the sales potential of every interaction. Processes transactions accurately and efficiently while simultaneously introducing products, services and digital options that meet customer needs and encourages customers to expand their relationship with Synovus.

Identifies customer needs as well as cross‑selling and up‑selling opportunities. Expands and retains customer relationships and contributes to the financial growth of the branch. Serves as the first line of defense in preventing fraud and mitigating risk. Demonstrates passion for delighting customers by living the Customer Covenant every day. On average, spends approximately 80% of time performing transactional functions and 20% of time performing servicing functions.

• Proactively and pleasantly greet customers to establish a connection and develop rapport, providing outstanding, personalized customer service. Lead the lobby by welcoming and greeting customers as they enter the branch, creating a warm and friendly atmosphere.
• Assess customer needs, share and educate in alignment with the digital strategy and direct them to the appropriate service areas or banking representatives.
• Execute a variety of customer transactions in accordance with applicable policies and procedures, with a high level of accuracy and efficiency while maximizing the sales potential of every interaction. Assist customers with inquiries and provide issue resolution in a professional and composed manner. Thank each customer for their business and treat every individual as a valued Synovus customer. Assist customers with routine inquiries regarding account balances and account information.
  
  Cash checks and process withdrawals, pay out money after verification of signatures and balances. Prepare official checks and money orders. Refer customers to an officer for authorization to cash checks when needed.
• Count, check and package coins and currency. Balance the cash drawer at the end of the day and report any discrepancies. Check the night depository bags and record information. Accept retail and commercial deposits, verify cash and endorsements and provide customers with a receipt. Accept savings deposits and withdrawals, verify signatures.
• Optimize the customer relationship by referring customers to branch team members and/or Synovus partners for cross‑selling opportunities. Listen carefully to customers to understand their financial priorities and promote bank products, digital options and services accordingly. Promote Synovus products such as consumer deposits, loans, IRAs, certificates of deposit and credit cards. Perform proactive outreach to customers and prospects during sales campaigns and promotions.
  
  Utilize the Sales Management system to capture and track referrals.
• Participate in daily kick‑off and huddle activities, weekly sales meetings, and sales and training activities. Support sales campaigns and bank initiatives and products as assigned and share specific product information and sales tips. Champion the digital strategy and utilize, show and engage customers with the in‑branch digital tools.
• Adhere to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintain a high level of awareness to recognize and report suspected fraud. Follow the business code of conduct, including reporting known or suspected violations to the appropriate company authority in a timely fashion. Complete compliance and other assigned training on time.
• Demonstrate professionalism in appearance, punctuality, and behavior. Maintain a clean, organized work area.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and…