Front Office Representative - Primary Care of Villa Rica;

Front Office Representative - Primary Care of Villa Rica (Days)

Company: Tanner Health

Job Summary: Patients' first and last point of contact in the office. Responsible for check‑in and check‑out duties, including entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow‑up appointments. Assists with answering the telephone, registering new patients and making appointments. Able to multi‑task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

• Patient check‑in and check‑out duties
• Data entry of charges, deductibles, and coinsurance
• Posting payments and scheduling follow‑up appointments
• Answering the telephone and registering new patients
• Providing proactive communication and assistance to patients
• Maintaining high level of customer service and accuracy while multi‑tasking

• High School Diploma or GED
• No prior work experience required

• One year of customer service experience preferred
• Experience in a healthcare setting preferred
• Excellent public relations skills and a pleasant, professional demeanor
• Ability to communicate effectively with coworkers, medical staff, patients, families, and third‑party payers
• Independently make decisions with emotional maturity and sound judgment
• Ability to work in a fast‑paced, high‑stress environment with frequent interruptions
• Team‑oriented approach and ability to work well with others
• Strong organizational skills for time utilization and patient flow
• Proficient use of computer equipment
• Good reading and writing skills with spelling accuracy
• Analytical and prioritizing work skills
• Professional appearance, detail oriented, and multitasking ability
• Initiative and drive to see a project through to completion

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Administrative
• Industry: Hospitals and Health Care

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