NOC Engineer; C-572

We are agents for tech professionals across Latin America who help them build careers with companies in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but also by cultural fit. Our core competency is finding the right talent fast.

We purposefully move away from the traditional “outsourcing” relationship. Our clients are looking for professionals who become an integral part of their teams, and so are we.

This position is Remote to work with a US Company; you will require Citizenship or a valid work permit from Costa Rica to apply for this role.

We are agents for tech professionals across Latin America who help them build careers with companies in the United States.

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step.

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but also by cultural fit. Our core competency is finding the right talent fast.

We purposefully move away from the traditional “outsourcing” relationship. Our clients are looking for professionals who become an integral part of their teams, and so are we.

• Wellness Coverage
• Remote Work
• Birthday day off
• Recognition and rewards system
• Referrals Program
• Business skill coaching
• English classes for Smashers and relatives
• Learning opportunities

We are looking for an experienced NOC Engineer to join a Network Operations Center engineering team responsible for supporting, maintaining, troubleshooting, and improving enterprise network environments.

This is a hands‑on role with a strong emphasis on technical troubleshooting, break/fix support, incident response, routing, switching, firewalls, VPNs, and wireless infrastructure
. The ideal candidate has broad technical exposure and is comfortable diagnosing complex network issues under time constraints while maintaining a high standard of customer service.

Candidates with broad infrastructure troubleshooting experience across multiple network technologies and vendors will be especially well suited for this position.

• Support and maintain enterprise network hardware and software infrastructure according to industry best practices.
• Configure, administer, and troubleshoot routers, switches, firewalls, load balancers, wireless access points, and WiFi controllers
  .
• Design, support, and troubleshoot complex routing environments using MPLS, BGP, EIGRP, OSPF, and VRFs
  .
• Design and troubleshoot switching environments involving 802.1Q VLANs, trunks, Ether Channels, Spanning Tree, DHCP Snooping, and ARP Inspection
  .
• Perform advanced remote troubleshooting and break/fix support for network and infrastructure incidents.
• Diagnose network outages, connectivity problems, performance degradation, and configuration issues, often under tight resolution timelines.
• Provide network incident response and own technical issues through resolution.
• Configure, administer, and troubleshoot firewalls and VPN environments across multiple platforms.
• Support enterprise wireless infrastructure, including access points and wireless controllers.
• Troubleshoot application connectivity across network infrastructure, VPNs, load balancers, and firewall appliances.
• Monitor network availability, utilization, performance, and security to proactively identify potential issues.
• Perform regular network security monitoring to identify suspicious activity or potential intrusions.
• Participat…