Customer Service Associate

Customer Service Associate

Vineland Ace Hardware
Part Time
Pay Range $15.50-$16/ HR

We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat. This role requires strong problem-solving skills, a passion for customer satisfaction, and the ability to work well in a fast-paced environment.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and troubleshooting issues.
• Process orders, returns, and exchanges in accordance with company policies.
• Maintain a comprehensive knowledge of products and services to provide accurate information to customers.
• Document customer interactions and feedback in the company database.
• Collaborate with team members and other departments to resolve customer issues effectively.
• Identify and report trends in customer inquiries to improve service delivery.
• Participate in training sessions and team meetings to enhance skills and knowledge.
• Deliver a positive customer experience by demonstrating empathy and strong communication skills.
• Stay up-to-date with product changes, promotions, and company policies.

• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Previous experience in customer service, retail, or a related field is a plus.
• Strong verbal and written communication skills.
• Proficient in using computer systems and software, including CRM tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving skills with a customer-focused approach.
• A positive attitude and the ability to work collaboratively in a team environment.

• Opportunities for career growth and professional development.
• A supportive and inclusive workplace culture.
• Employee discounts on products/services.

Bolster Hardware is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.