Client Services Representative

Overview

Customer Service Representative – Personal Insurance

Are you passionate about delivering exceptional customer service and supporting clients when they need it most?

Our Personal Insurance team is looking for a detail-oriented Client Services Representative to help ensure our clients receive timely, accurate, and professional support every day.

• Answering and directing incoming client calls
• Assisting Spanish-speaking clients with their service needs
• Processing requests for evidence of insurance
• Handling urgent mortgage company requests
• Taking client payments over the phone
• Maintaining accurate data in our Agency Management System
• Following all departmental procedures and compliance requirements
• Assisting with special projects as assigned by the Department Manager

• A NJ Property & Casualty Producer License (must obtain within 30 days of hire)
• Bilingual fluency in English and Spanish (Required)
• Proficiency in Microsoft Office Suite (Required)
• Strong communication skills—clear, concise, and professional
• Ability to navigate carrier websites and databases
• Solid problem-solving skills and attention to detail
• Commitment to following agency systems, procedures, and compliance regulations

• Supportive, team-oriented environment
• Opportunities to grow your insurance knowledge
• Stable and reputable agency with long-term client relationships

If you’re ready to make an impact and grow your insurance career, we’d love to hear from you!

Apply directly on Linked In or send your resume to: